Hi, we’re Lively. Are you?

We’re revolutionizing hearing care. We’re on a mission to empower tens of millions of people to hear better through affordable, convenient, hearing care — at a fraction of the cost thanks to telemedicine. We’re led by a crew of enormously talented thinkers, creators, and doers. And we’re as collaborative and compassionate as we are ambitious. Built In NYC just named us one of the “best small companies to work for.” Want to help us lose the “small”? 

So, why Lively?

There’s a million companies you could take your talents to. What makes Lively a good match? We’re a series B start-up with an eager, empowered customer base that’s growing exponentially. And we’re young enough, and small enough, where you could make a big, tangible difference — a real impact. Where are we from?  We come to hearing care by way of Amazon, Facebook, 1stdibs, among other start-ups. And we’re surrounded by a world-class advisory board and audiology team.    

About the role.

Lively is looking to hire a highly motivated, forward-thinking Audiology Assistant to work closely with our Operations, Audiology and Customer Experience teams to provide best-in-class service to Lively clients. In this role, you will have the unique opportunity to apply your skills and expertise to a new and innovative service model. This position reports directly to our Head of Clinical Audiology and is 100% remote.

What you’ll do.

• Empower our customer base through education and support at critical moments in their hearing aid journey.
• Assist Audiologists in pre-screening clients for hearing aid candidacy, enabling them to provide personalized care with insights about the client’s needs.
• Partner with clients who are new to Lively access video calls, download the Lively app, and pair hearing aids to smart devices and accessories. 
• Embody the Lively voice when; build a strong rapport with clients and colleagues to collaboratively deliver best-in-class service.  
• Develop deep subject matter expertise in our products and business model; assist in troubleshooting hearing aids via phone or video, address questions about our remote care, and escalate to our Audiology team, as needed.
• Flexibility to support our clients on evenings and/or weekends strongly preferred.

What you’ll bring.

• 1 - 3 years professional experience as an Audiology Assistant or similar role
• Passion and empathy for your clients; you thrive on providing the best care to your clients in a way that works for them
• Enthusiasm for critical thinking and problem solving
• Clear and concise communication skills
• Ability to work independently, as well as in collaboration with a team

Why we love it here.

Changing lives and revolutionizing hearing care sounds like serious business. And it is. But we know how to have fun along the way. Case in point: our energizing weekly all-hands meetings where you’ll smile so much your smile muscles might get sore.

It helps that we have such a diverse crew — so you’ll fit right in. The Lively family includes actors, sommeliers, top-chefs, a former professional rollerblader (yep, that’s a thing), dancers, black belts, filmmakers and countless four-legged furry sidekicks. 

Even our benefits are Lively.

• You’re worth it. Our compensation is competitive.
• Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
• Fill that well! Whether you check out America’s natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off.
• Nomnom on us. Lively offers a weekly lunch stipend. (Pro tip: Groceries count.)