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Content Specialist - Community Experience

| Greater NYC Area

Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives.

Meetup's Community Experience team is a diverse, creative group that knows every nook and cranny of Meetup, and we use that knowledge to coach and support Meetup members around the world. To keep the Meetup ecosystem humming, the team engages with hundreds of community members every day - we answer questions, offer advice, hunt down defects, and reinforce Meetup's Community Guidelines. We do this by sharing product feedback with Meetup's Product Managers, and presenting community highlights to the entire team at Meetup.

As the Community Content Specialist, you are the heart of the Meetup Help Center. You are dedicated to ensuring it is a living and breathing resource for our community to be able to quickly and effortlessly find the answers to their most popular questions.

What you’ll do:

  • Manage all development and operations of our customer facing knowledge base designed to help our global community to find the answers to their support questions quickly and easily
  • Analyze metrics to identify opportunities to make Help Center more functional as a self service tool for our members
  • Work with Product Liaison and internal troubleshooting team to quickly identify emerging issues and create content that will help our community stay up to date and informed on the status of a question or concern around an aspect of the product
  • Craft standardized responses to common issues so that the Community Team can quickly and easily engage with the Meetup community in a unified way.
  • Work with a strategy partner to conduct usability testing to ensure we have a deep understanding of the user experience of the Meetup Help Center

You:

  • Know the strong content is the key to driving an effortless support experience
  • Know just the right words to use to craft your message
  • Have the ability to prioritize tasks and work autonomously in a fast-paced, ever-changing environment
  • Have a proven ability to think like a customer and like a support agent
  • Have a background in customer service and/or contact center operations
  • Are skilled, efficient and eloquent in written and verbal communication
  • Are experienced working in a multicultural, multilingual global organization
  • Have a keen interested in information, knowledge, process and project management methodologies
  • You have experience in project management and take pride in how process can create a high quality end result
  • Have a passion for creating community IRL and the mission of Meetup
  • Take ownership of programs and connect the dots to see maximum impact from your work
  • You display patience and empathy at all times as well as excellent interpersonal skills
  • Are able to manage stress and to work under pressure and adapt to adverse situations
  • Are down to work at least 40 hours a week, which may include evening or early morning hours.

Plus if you:

  • Are a Meetup Organizer or Member
  • Are experienced in CSS, HTML, or JavaScript (a plus)
  • Are experienced working with Zendesk

Our team is bold, supportive, and passionate about bringing people together in real life to create community for everyone. We care about moving fast, real world change and building diverse, dynamic teams. You in?

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • SwiftLanguages
    • React/ReduxLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • TrelloManagement

Location

Meetup is in the vibrant and trendy SoHo neighborhood. Just steps away from the BDFM6 and a short hop and skip to the NQRW.

What are Meetup Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Meetup offers a generous health plan, including paid deductibles and One Medical access. Each employee is eligible for 3+ weeks of vacation, Summer Fridays, and up to 16 weeks paid parental leave + transition leave. Each Tuesday, Meetup caters breakfast for the team, and we host weekly rooftop BBQs in the summer months. As part of the WeWork family, we also get to participate in the annual Summer Conference and Global Conference.

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