Senior Technical Writer

| Greater NYC Area
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Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and web at the moment of engagement.

As our platform continues to expand, we’re focused on helping our wide range of users understand the many ways they can create powerful experiences with our product. We’re looking for a Senior Technical Writer who can add to and maintain our extensive support content, but your chance to make an impact doesn’t stop at documentation: as a core member of our Product team, you’ll also identify new ways to bring clarity and ease of use to our full product experience. 


Fast-forward one year. Here’s what you’ll have accomplished:

  • You’ve filled our Support Center with crystal-clear content, but you’ve also refined the Support Center’s navigation structure, and you’ve embedded support content throughout our main product. Thanks to you, our users are finding help at just the right moments!
  • You’ve worked closely with teams across the company to put yourself in our users’ shoes. You regularly dig into site behavior, user research, and client feedback, and it shows: the content you’ve developed is easier than ever for users to access, understand, and apply
  • With the help of the Product Design team, you’ve developed standards for interface copy and have helped to apply them consistently throughout every moment of the user experience
  • Across Engineering, Product, and Design, you’ve developed a reputation not just as a documentation expert, but as a partner who’s involved throughout the product development process. Your input directly shapes features—not just their supporting documentation

Basic Qualifications:

  • Experience creating documentation for a B2B SaaS company
  • Able to translate complex technical concepts for both expert and non-expert audiences
  • Able to manage projects and deadlines across a variety of teams and stakeholders
  • Experience with web development or coding in some form or another—able to understand enough of a feature’s technical underpinnings to explain related concepts in documentation

Preferred Qualifications:

  • Experience working in the marketing technology or enterprise SaaS spaces 
  • Able to develop informative material in a variety of formats, including graphics, animations, and videos
  • Experience not only on the documentation side of a product, but also on interface copy
  • Experience using analytics tools to measure content performance
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CSSLanguages
    • HTMLLanguages
    • ReactLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • KubernetesDatabases
    • SalesforceCRM
    • MarketoLead Gen

Location

5 Bryant Park, New York, NY 10018

An Insider's view of Movable Ink

What’s the vibe like in the office?

"Work hard, play hard" is a great way to describe the Movable Ink vibe. It's inspiring to be part of a team that is so committed, yet fun and exciting. Being at a place that is able to challenge you, but also make coming to work so easy is truly a gift, and Movable Ink is able to achieve that on a daily basis.

Tristan

Learning & Development Specialist

How do you collaborate with other teams in the company?

The CX team is lucky to work w/ many others at our company! Day to day, I partner with our Sales reps, who helps us w/ account planning, strategy & growth opps for our clients. I also lean on the Solutions team to increase app sophistication. The Client Strategy team also supports the CX org by sharing vertical best practices & discovery tactics.

Noomie

Client Experience Manager

What are some social events your company does?

Movable Ink does a plethora of social events geared for employees and the community. Every month there seem to be more than a dozen events that bring together employees and parts of the outside community. Anything and everything along the lines of a cocktail competition to seasonal sport leagues are fair game for a Movable event.

Addiel

Information Security & Compliance Coordinator

What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we were recently named one of Inc. Magazine’s Best Workplaces of 2019! https://movableink.com/blog/inc-best-places-to-work-2019/

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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