Hi, we’re Lively. Are you?

We’re revolutionizing hearing care. We’re on a mission to empower tens of millions of people to hear better through affordable, convenient, hearing care — at a fraction of the cost thanks to telemedicine. We’re led by a crew of enormously skilled thinkers, creators, and doers. And we’re as collaborative and compassionate as we are ambitious. Built In NYC just named us one of the “best small companies to work for”. Come help us lose the “small”!

So, why Lively?

There’s a million companies you could take your talents to. What makes Lively a good match? We’re a series B start-up with an eager, empowered customer base that’s growing exponentially. And we’re young enough, and small enough, where you could make a big, tangible difference — a real impact. Where are we from?  We come to hearing care by way of Amazon, Facebook, 1stdibs, among other start-ups. And we’re surrounded by a world-class advisory board and audiology team.    

About the role.

We are looking for a Social Media Manager to join our growing Customer Experience team. This person will play an integral role in designing and executing social media strategies and timelines as well as moderating and cultivating an active and engaged community across existing and future social media channels. This role will work cross-functionally with our Marketing, Sales, Data, Legal, Audiology, and Design teams and report directly to the Head of Customer Experience.

What you’ll do.

• Serve as Lively’s brand ambassador on social media; build and maintain relationships with Lively’s digital community across platforms
• Act as a Lively advocate; develop a complete understanding of our products and services, as well as our competitors’, and share insights with existing and potential customers
• Partner with our Customer Experience, Marketing, and Design teams to develop a deep understanding of our brand and tone to ensure our social media voice is consistent with our messaging through other channels
• Engage with commenters on all ads/posts on Facebook and Instagram, field difficult questions, address poor behavior, and escalate when necessary.
• Identify areas of growth for our company within the social media space and implement marketing ideas and engagement strategies (e.g. build out a Facebook group for our customers and manage this space)
• Manage organic social calendar (strategy and execution) of posts on Facebook and Instagram 
• Run Facebook and Instagram Live to answers questions/show people the benefits of Lively with the assistance of licensed providers
• Develop content for social media channels as well as YouTube and our Blog in an effort to inform customers and drive sales.

What you’ll bring.

• 3 years of experience managing social media platforms for business
• Experience managing healthcare or senior-related online communities a plus!
• Impeccable written and verbal communication skills
• Aptitude to think and learn quickly
• Strong self-direction, motivation, and organization
• Desire to use your creativity and attention to detail
• Ability to thrive in a fast-paced, constantly changing environment

Why we love it here.

Changing lives and revolutionizing hearing care sounds like serious business. And it is. But we know how to have fun along the way. Case in point: our energizing weekly all-hands meetings where you’ll smile so much your smile muscles might get sore.

It helps that we have such a diverse crew — so you’ll fit right in. The Lively family includes actors, sommeliers, top-chefs, a former professional rollerblader (yep, that’s a thing), dancers, black belts, filmmakers and countless four-legged furry sidekicks. 

Even our benefits are Lively.

• You’re worth it. Our compensation is competitive, and our 401k plan includes a 4% match.
• Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
• Fill that well! Whether you check out America’s natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off. 
• Nomnom on us. Lively offers a weekly lunch stipend. (Pro tip: Groceries count.)