Technical Writer

About IEX

At IEX, we’re passionate about building technology that moves industries forward. Our story began when we built a stock exchange designed to deliver high-performance results for all investors. Our belief is that technology should level the playing field so that opportunity is equitable. We are applying what we learned from building a high-performance stock exchange to build technology that solves for complexity and accelerates growth in other areas. We aspire to build a trusted, disciplined, and diversified business. Our goal is to build transformative technology without ever compromising our integrity - and we’re just getting started!

Technical Writer

Swxtch.io is searching for an experienced technical writer to join our team, reporting into the Head of Product. We are looking for a talented technical writer to help create and build product documentation, website content, user assistance infrastructure, and manage our technical blogs. You will be a core part of the product team working closely with engineering, product marketing, and customer enablement to create resources that don’t just document what the product does but also accelerate a customer from novice to power user.

This job is a hybrid role located in the New York office.

About You:

• Driven, accountable and collaborative
• Clear and concise writer with a strong command of the English language
• Creative, self-starter, eager to take initiative and learn new things
• Appetite for fast-paced work in a dynamic startup with a first-to-market product
• Proven experience in a highly technical field, such as software development, computer science, or engineering
• Technology knowledge that helps you engage and have credibility with the product and engineering teams at swxtch.io
• Firm dedication to the core values of IEX – belief in fairness and transparency in the financial markets

What You'll Do:

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Work with product managers, solutions architects, product marketing, and engineers to produce and maintain world-class documentation
• Evaluate current content and develop innovative approaches for improvement
• Write user-friendly content that meets the needs of the target audience
• Research, outline, write, and edit new and existing content, working closely with various departments to understand requirements, including meaningful contribution to the swxtch.io Technical Blog
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with product, sales, solutions architect, product marketing, and engineering leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation and technical blogs

You Are:

• Bachelor’s degree in relevant technical field or equivalent technical experience
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation, procedural and technical marketing materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• You are comfortable and familiar with cloud infrastructure and networking technology
• Able to convey complex concepts in a clear, concise, and consistent manner for a variety of audiences - technical and non technical
• Values fit (Think Big, Do Good/ Win Together/ Be Gritty/ Invent & Reinvent)

Why You Should Apply:

• Comprehensive Benefits
• New hire stock equity (RSUs)
• 401K employer match
• Unlimited PTO
• 100% coverage for medical, dental, and vision 
• OneMedical membership
• 16 weeks paid parental leave
• Wellness Benefits
• Flexible workplace
• Employer charity match
• Learning stipend
• Commuter benefits
• Jump Start onboarding program
• Internal mentor program cross-departmentally 
• Friendly and inclusive workplace culture

Our job titles may span more than one career level. The starting annual base pay is between $130,000 and $160,000 for this NY-based position. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The annual base pay range is subject to change and may be modified in the future. This role is eligible for bonus and equity.

Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects workers' rights but is vital to IEX’s overall mission and values.