Control Manager Transfer Agency

Job Description
Join a dynamic team where your expertise in controls management will drive operational excellence and risk mitigation. This role offers significant career growth, exposure to senior leadership, and the opportunity to make a meaningful impact on our Securities Services business. You'll collaborate with talented professionals and benefit from JPMorganChase's competitive compensation and exceptional benefits. Be part of a team that values innovation, strategic thinking, and continuous improvement.
As a Control Manager in the Securities Services Operations Control Management team, you will play a key role in maintaining a robust control environment and managing operational risks. You will work closely with cross-functional teams to identify risks, design effective controls, and implement sustainable solutions. Your work will directly contribute to the firm's commitment to operational excellence and client trust. You will have the opportunity to present insights to senior leadership, manage impactful projects, and support the ongoing success of our business. We value your strategic thinking, client focus, and ability to drive process enhancements.
The Securities Services business supports institutional investors, alternative asset managers, broker dealers, and equity issuers globally. This role focuses on Alternative Fund Services Investor Relations, providing critical services such as shareholder record maintenance, investor AML/KYC checks, and client statement distribution. You will engage with stakeholders across Operations, Technology, Product, and other functions, ensuring alignment with business objectives and industry standards.
Job responsibilities

• Lead the creation and implementation of control frameworks to ensure operational efficiency and compliance
• Conduct risk assessments to identify vulnerabilities and design effective controls
• Monitor and evaluate control effectiveness, recommending improvements to meet firmwide standards
• Manage large-scale projects related to operations control management, ensuring timely execution
• Analyze data and present insights to senior leadership on operational risk
• Offer actionable recommendations for control enhancements
• Engage with stakeholders to build lasting relationships and ensure business alignment
• Stay updated on industry trends and regulatory changes to improve control processes
• Support the maintenance of shareholder records and investor AML/KYC checks
• Oversee the processing of subscriptions and redemptions
• Produce and distribute investor and client statements

Required qualifications, capabilities, and skills

• Extensive experience in Securities Services and Alternative Fund Services Investor Relations
• Experience in controls management, operations, or audit
• Strong analytical, problem solving, and process mapping skills
• Initiative in identifying issues and proposing effective remediation plans
• Strong organizational and project management skills
• Excellent decision-making skills and judgment
• Ability to manage global, cross-business issues
• Strong influencing and communication skills, both written and verbal
• Ability to liaise with senior management and report on strategic milestones
• Proficiency in MS Office applications

Preferred qualifications, capabilities, and skills

• Experience partnering with diverse teams to drive efficiency and process enhancement
• Background or knowledge of 12 CFR part 9 obligations
• Experience in process re-engineering
• Ability to question and probe activity/functions across multiple business areas
• High attention to detail and ability to succinctly frame issues and recommendations
• Experience in presenting activity and progress to senior management
• Knowledge of regulatory requirements impacting Securities Services

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.