Manage and monitor e.l.f. SKIN's social community across platforms: respond to inbound messages and creator content, proactively engage fans, escalate issues, create response macros, track and report community insights and trends, coordinate with customer service, and identify content opportunities to grow brand awareness.
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face, paw and fin. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Well People - clean beauty powered by plants, Naturium - high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode skin - developed by Hailey Rhode Bieber, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time
In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 29 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Position Summary:
e.l.f. SKIN is seeking a Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social and is responsible for answering customer questions, helping educate across our skin assortment and celebrating their skin journey. This role will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy.
The Community Manager is responsible for communications across brand owned Social, earned coverage and overarching Skin conversations. This role will play a key role in increasing e.l.f.’s social media presence and gaining visibility for the brand among beauty lovers.
Open to candidates in NYC and/or LA!
Responsibilities:
- Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
- Conduct positive and proactive outreach to aid in brand awareness and foster brand love
- Escalate consumer inbounds to key channel leads
- Identify and draft new macros based on inbound volume and trend
- Actively engage with our audience on social media by liking, commenting and responding to messages
- Be agile, open and have a ‘rapid response’ approach to our online customers
- Communicate with the customer service team on product orders and promotions
- Be curious to identify NEW content trends, opportunities and trends to social channels
- Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting
- Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)
- This position does include some routine responsibilities; the right candidate will be nimble and adaptive
Requirements:
- Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
- Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
- Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms
- Prior experience in growing and scaling a digital community is a huge plus
- Excellent multitasking, time-management skills
- You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
- The ability to act fast and in real-time
- Have a strong passion for all things beauty
- Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)
The base salary range for this role is listed above.
Total compensation includes base salary, annual company-based performance bonus, and equity. Under e.l.f.’s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications.
Compensation components are subject to change at the company’s discretion
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
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