Coordinator, Education & Pro

About Charlotte Tilbury Beauty 

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. 

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. 

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. 

About the Job

The NA Field Education & Pro Coordinator supports the VP, of Education, Pro & Global Specialty retailers with a dotted line to the Director of Education. This individual is the central role in supporting the day-to-day operations of the Education and Pro Artistry teams including all training programs, field resources, travel & governance of all SharePoint libraries & digital tools. This role brings strong organization, proactive communication, sound judgement, and adaptability to support the teams success across North America. The ideal candidate loves and thrives in a fast paced environment, anticipates needs, and approaches their work with a high level of ownership, attention to detail and confidentiality.

Role Accountabilities:

Field Support (50%)

People:

• New Hires/Leavers
• Owns ordering and shipping all field supplies for Field (luggage, kit stock, luggage organizer etc.). Works with Sales Coordinator to procure any necessary information.
• Owns booking and arrangement of payment for any Field travel if needed in advance of new hire receiving corporate credit card in partnership with Sales Coordinator
• HR
• Assist with Magic Office projects that pertain to Field (ie: recognition programs or brand initiatives)
• Maintain Education and Pro Product Closets
• Meetings/Calendar Management:
• Schedule meetings on behalf of Director of Education & VP and maintain recurrences
• Send and maintain calendar invites for all key large-scale training dates, activities, events, NSOs, promotions, and due dates
• Record and circulate meeting notes and actionable next steps for Edu and Pro calls
• Training and Event Support:
• Retailer virtual training support
• Model booking & supply/ gratis logistics
• LMS (E-Learning Platform)
• Weekly % completion recaps to ATs and REMs
• Push modules to designated parties
• Compile team feedback and share with Director of Field Education and Pro Artistry
• Book in-store artist travel for regional and national training tours
• Support the team in sourcing training facilities for regional and national training tours
• Support Director in post-training recap deck

Education Content Creation, Editing, and Organization (25%):

• Own SharePoint organization & version management. Ensure all materials are up to date and in the proper folders.
• Partner to help format, proofread, and edit PPT presentations and other training materials.
• Manages education & pro strategy workbook covering all training activity in the region including: onboarding, core NPD trainings, artistry workshops and event dates.
• Ensures maintenance of NA Training Tracker sheet with certification and training attendance updates
• Gratis
• Owns retailer gratis pitch, calendar timeline & ongoing status comms to field.
• Liaison between Field and Operations, communicating delivery questions and concerns and approving the Gratis Survey
• Creation of vendor set up and P.O processing for all retailer programs
• Timely shipment of new launch & core kit replenishment items to field.

Budget Reconciliation (25%)

• T&E and OPEX
• Assist Leadership team with quarterly budget forecasting and actualization of all travel and expenses costs from the training team, managing and escalating risks and opportunities
• Rollup of Seasonal School and Start of A Dream budget vs actual
• Create/maintain Education and Pro T&E budget tracker
• Timely updating of budgets within tracker
• Report month and YTD T&E budget actuals vs plan
• Freelance (Contracted Artist) or Models
• Work with Pro Manager on model talent pool set up and payment.
• Ensure freelance artist or model agency submits invoice & PO is processed.
• Own all Docusign model contracts & ensure completion
• Update/maintain Freelance OPEX budget
• Roll up and report freelance spend to Leadership team in monthly review
• Identify charges to be reclassed to other budgets
• Ensure freelancers and models are paid in a timely manner

Reporting Relationships: Reports to VP, Education, Pro, & Global Specialty

Key Selection Criteria:

• Well versed in end-to-end program management.
• Experience in budget management and understanding of forecasting and success measurements.
• Experience providing direct administrative support to individuals and teams including calendar management & meeting recaps
• Experience coordinating travel and meeting logistics for large field teams
• Highly skilled in Microsoft Office Suite
• Highly skilled in Microsoft Excel, PowerPoint, and Word
• Experience in copy writing,editing & presentation design
• Experience planning off-site events & meetings
• Experience handling confidential information
• Excellent attention to detail & a passion for organization
• Preferred experience in or passion for beauty
• Must exhibit a can-do attitude and possess strong problem-solving skills

Base Salary Range: $65,000.00 - $75,000.00**

Company Benefits:

• Generous staff discount to use on all products
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting** 

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.