Coordinator - Installation_HC

Roles and Responsibilities:

• Provide remote and on-site technical support.

• Utilize the GEHC escalation process as needed, work closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.

• Drive Material and Purchased Service cost improvement initiatives for the modality, and work closely with Director of Service and Zone Operations Manager to help achieve Material OP.

• Coach and train for FSE's to ensure that technical and customer skills are up to date and meet the needs of the business.

• Project leadership in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution, and new product introduction support.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Ensure timely dispatch closure.

• Ensure completion of all field modifications instructions (FMI?s) within prescribed timeframe.

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

• Accessible "after hours" and weekends for critical issues and coverage as necessary.

Required qualifications:

• Bachelor's degree or Associate's degree and or 4 years of technical service experience or equivalent (defined as High School Diploma/GED and 6 years progressive experience in technical support.

Desired Characteristics:

• Bachelor's degree in Electrical Engineering or Electrical Technology. Minimum of 3 years of troubleshooting GE diagnostic imaging equipment.

• Previous problem solving experience.

• Project Leadership experience.

• Knowledge of modality applications.

• Strong communication and team work skills

• Proven ability to lead teams.

• Strong prioritization and organizational skills.

• Self-starter.

• Prior experience working with Word, Excel and PowerPoint.

• Basic financial analysis abilities.

• Coaching skills.

• Healthcare field service experience

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While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.