Coordinator, Internal Client Services

Position Overview

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. 

The Coordinator, Internal Client Services will oversee sales and support functions related to the physical and online employee store.  This individual will also co-sponsor periodic private and pop-up event opportunities, including preparing the assortment required for these events.  The coordinator will possess qualities that reflect our core values of diversity, equity, inclusion and belonging (DEIB) and will seek to deliver sales and service excellence, while contributing to Tiffany & Co.’s continued legacy.

Key Accountabilities

Sales

• Establish relationships with internal clients to drive both in-store and online sales, while ensuring adherence to relevant employee purchase policies
• Support private and pop-up event opportunities, delivering in-store experiences in an off-site venue where applicable; support associated logistical planning & requirements
• Execute daily operational tasks to drive sales, enabling the store to consistently offer a varied assortment 
• Demonstrate enthusiasm as a Tiffany brand ambassador, emphasizing hospitality and fostering a welcoming sales environment
• Inspire team members to elevate sales and leverage client feedback to coach team members

Service

• Deliver client-centric experiences, modeling relevant skills and behaviors, and ensuring the company’s DEIB culture is always preserved
• Serve as a lead on the sales floor, coaching team members to deliver excellence, including, but not limited to, familiarity with all relevant products, services, and policies
• Optimize merchandise displays, ensuring collections are presented in accordance with internal presentation standards, while abiding by all relevant care and handling protocols
• Partner with internal network of resources to optimize processes and applications; identify, troubleshoot, and support resolution of any items impeding sales/service standards

Operational Excellence

• Execute all operational duties with acute efficiency to support sales and maintain exceptional service standards
• Manage back of house duties with proficiency, and in accordance with established operational procedure/policy; deposit creation, change fund
• Identify and initiate stock replenishment, maintain inventory accuracy across all product categories, and submit monthly sundry reconciliation

Other

• Support entry and submission of company Recognition, Donation/Gifting, and VIE program orders, as well as all related client care tasks
• Maintain employee assortment in Product Management Application (PMA), ensuring new and existing products are appropriately categorized for optimal online experience
• Support and provide coverage for the eStore Client Care Associate, as the business requires; respond to calls and emails with accuracy and in a professional manner

Required Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g. hospitality)
• Flexibility to work non-traditional hours, including days, nights, and weekends
• Exemplary verbal and written communication skills
• Organized and detail-oriented, problem-solving skills, and decision-making ability
• Proficiency with Point of Sales (POS) systems and Microsoft Office suite 
• Ability to establish client connections and deliver service excellence to a diverse client base, while cultivating an inclusive environment 

Preferred Qualifications

• Some college/university 
• Leadership experience, 2+ years or more

The hiring range for this position ranges from $27.88- 32.80 per/hour. The compensation offered will be dependent upon candidates’ relevant skills and experience.