Copywriter

About Uphold

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold integrates with more than 30 trading venues, including centralized and decentralized    exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved.

The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website (https://uphold.com/en-us/transparency).

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

About the role

This is a hands-on, high-impact role for a confident writer who can think creatively and operate responsibly in a regulated environment. Crypto experience is a plus — but we’re equally open to talented writers from adjacent industries (fintech, finance, SaaS, consumer tech) who can demonstrate strong judgment, curiosity, and the ability to learn quickly.Strong ownership and communication are critical in this role. You’ll manage your work proactively — keeping documentation up to date, leaving clear comments, following up where needed, and treating each project with care from first draft through to final handoff.If you’re proactive, low-ego, comfortable owning projects end-to-end, and excited by fast-moving products and ideas — this role is for you.

Essential Duties and Responsibilities

• Produce clear, compliant marketing copy across CRM (email, push, in-app), website, paid media, social, blogs, newsletters, and product launches
• Own long-form content including SEO blog post creation and editing, landing pages and key product narratives
• Write and optimise in-app modules, banners, and UI-adjacent copy that supports activation and usage

CRM & lifecycle marketing

• Write and personalise email, push, and in-app content for defined customer segments, aligned to clear KPIs (activation, engagement, conversion)
• Collaborate closely with CRM and performance teams to test, iterate, and improve messaging copy over time

Messaging, voice & quality

• Quickly adapt to and evolve Uphold’s tone of voice and strategic messaging in partnership with Director of Content and marketing leaders
• Ensure consistency, clarity, and compliance across all customer touchpoints
• Edit, fact-check, and quality-check copy to a high standard, especially for regulated and crypto-specific messaging

Campaigns & collaboration

• Collaborate with senior marketers to develop campaign and communications materials across social, newsletters, FAQs, and product updates
• Work in small, cross-functional “pods” within the marketing team, owning projects end-to-end from initial concept and brief through execution and iteration
• Support video and visual-first content through scripting and messaging frameworks

Creative ideation & ownership

• Proactively generate creative ideas, messaging angles, and campaign concepts grounded in customer insight, performance data, and market context - where possible.
• Take clear accountability for outcomes, timelines, and quality — driving work forward independently and unblocking issues as they arise
  

What you'll bring

• A strong interest in crypto and modern finance, with a working understanding of the narratives, products, and conversations shaping the space
• Experience writing marketing copy within regulated or complex industries (crypto, fintech, financial services, SaaS), or clear evidence you can adapt quickly
• Confidence writing across the full funnel — from brand and campaign work to direct-response and lifecycle messaging
• Comfort working omni-channel (email, in-app, web, blog, social), with a clear objective behind everything you write
• A performance-aware mindset — you understand how copy supports activation, engagement, and conversion, and you’re comfortable learning from results
• The ability to explain complex ideas simply, clearly, and responsibly
• Experience working in fast-moving, collaborative environments with multiple stakeholders and tight timelines
• Strong communication, organisation, and follow-through — you keep work moving and don’t need chasing
  

Required Qualifications and Skills

• Bachelor’s degree or equivalent professional experience in copywriting for regulated, technical, or product-led businesses (e.g. fintech, crypto, financial services, SaaS)
• Strong understanding of omni-channel marketing best practices and how messaging adapts across lifecycle, product, and performance contexts
• Excellent attention to detail with consistently high copy quality, including editing and self-review
• Proactive, solution-oriented mindset — comfortable identifying opportunities, proposing ideas, and improving how work gets done
• Reliable project and time management skills, with the ability to meet deadlines and communicate clearly across teams
• Collaborative working style, with the professionalism and judgment required to operate in a small, content team
  

What We Offer

• Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
• Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary.
• Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
• Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
• Development Opportunities: Access training and mentorship programs.
• Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
• Inclusive Environment: Value and respect diverse perspectives.
  

Our Benefits

• Annual bonus program based on individual, team and company performance.
• Home office stipend for a productive setup.
• Generous PTO, healthcare, and employee assistance programs.
• Engaging events and celebrations.
• Well-stocked office kitchen with a foodie culture.

Salary
up to $114,000 + bonus

Join us to grow, innovate, and contribute meaningfully. Be part of our talented team!

Visit our careers page for more exciting opportunities, if this role isn’t the perfect fit.

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.