Drive profitable revenue growth for Etihad Airways by acquiring, developing, and retaining corporate, TMC, and trade accounts. Responsibilities include prospecting, account strategy, commercial negotiations, business reviews, premium revenue growth, sales performance analysis, CRM pipeline management, forecasting, customer engagement, and competitor monitoring. The role requires collaboration with internal stakeholders and representing the airline at customer meetings and industry events.
Job Description
Purpose for the role:
Drive profitable revenue growth and market share for Etihad Airways through the acquisition, development and retention of Corporate, TMC and Trade partnerships. The Sales Representative is responsible for building strategic business relationships, securing new business opportunities, negotiating commercial agreements and maximizing the performance of assigned accounts to deliver sustainable revenue growth while strengthening Etihad Airways' position as a leading premium airline.
Accountabilities
- Identify, prospect and secure new corporate accounts that generate profitable, high-value revenue.
- Develop and execute commercial strategies for an assigned portfolio of accounts to achieve revenue, profitability and market share objectives.
- Build and maintain productive relationships with corporate and trade customers to strengthen long-term business partnerships.
- Negotiate commercial agreements, incentive programs and partnership arrangements that deliver measurable business results.
- Conduct regular business reviews with key accounts to evaluate performance, address business needs and identify areas for improvement.
- Drive premium revenue and enhance Etihad Airways' presence within assigned accounts through effective account management and customer engagement.
- Analyze sales performance, customer activity and market intelligence to support commercial planning and decision-making.
- Collaborate with internal stakeholders to develop customer-focused solutions that support commercial objectives and service excellence.
- Maintain an accurate sales pipeline and account records through effective use of CRM systems, ensuring timely reporting and forecasting.
- Represent Etihad Airways as a premium global airline at customer meetings, networking functions and industry events, strengthening brand awareness and commercial relationships.
- Monitor competitor activity, industry developments and market trends, providing insights that support effective market positioning.
Education & Experience
- Bachelor's degree preferred.
- Minimum 3 years of sales, business development, account management, or related commercial experience.
- Experience within the airline, travel, hospitality, or service industry preferred.
- Proficiency in CRM systems and Microsoft Office applications.
Additional Requirements
- Ability to travel up to 50% of the time.
- Valid driver's license and ability to travel independently within the assigned territory.
- Strong communication, presentation, and relationship management skills.
- Work Authorization: Application must be legally authorized to work in the United States at the time of application. The company does not provide visa sponsorship or employment authorization support.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
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