As a Coverage Specialist, you will learn logistics, secure carrier capacity, manage communication regarding shipments, and solve issues efficiently. You will engage in high-volume phone interactions and navigate the relationship between customers and internal teams.
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. As a Coverage Specialist, you will contribute to that commitment! After an intense one week training program, you will hit the ground running, armed with industry knowledge and a thorough understanding of carrier capacity. Once you hit the floor, you will focus on finding carriers across the nation to transport our customer's shipments! Through negotiation and collaboration, you will enable Arrive to service our customers and their freight in the most cost-effective way possible.
Who We Want
We are looking for dedicated, high-energy candidates to join our growing team of Coverage Specialists. This position offers the unique opportunity to contribute to a growing start-up and launch a career in logistics! During your first 60 days with us, you will learn the business and understand the relationships between departments. After shadowing different roles, you will have a better understanding of where you want to launch your career in logistics. In partnership with leadership, we will help identify where that next role will be. After hitting your performance goals during your first 60 days in the position, you will be considered for the opportunity to evolve your career into a full-time role in sales, operations or accounting at Arrive Logistics!
How You’ll Learn:
After an intensive one-week training program, you’ll hit the ground running with the knowledge, tools, and resources to secure reliable carrier capacity nationwide. You’ll work closely with our internal sales and operations teams to provide seamless coverage, anticipate potential risks, and proactively resolve issues before they impact our customers.
What You'll Do
- Learn the business in our one-week training program, designed to get you ramped quickly & effectively.
- Hustle! We want reliable team members who will show up on time and get the job done.
- Get on the phone! This is a high-volume role, so be prepared for lots of inbound/outbound calls from carriers across the country.
- Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.
- Problem-solve through issues that occur during transit.
- Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates
Qualifications
- A high school diploma or equivalent.
- Highly level of Accountability
- Proven work-ethic in a high volume setting.
- Ability to multitask in a fast-paced environment.
- Exceptional communication skills (both verbal & written).
- An LFG attitude - once you meet us, you’ll see what we mean!
The Perks of Working With Us
- Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and take part in learning opportunities through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the heart of downtown Chicago, IL!
- There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
- Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
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