Creative Lead

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.

What You'll Do

• Set and drive the overall design strategy for Olo's Marketing organization, establishing creative vision and priorities aligned with business objectives
• Provide strategic design direction across the Marketing team, influencing how Olo presents itself to customers, prospects, and the market
• Mentor and support one designer on your team, and collaborate with them to set a strategic direction for their own projects
• Lead the evolution of Olo's visual identity standards, ensuring our brand remains modern, differentiated, and resonant with our audiences
• Champion and enforce brand guidelines and a comprehensive design language system across the organization and agency partners, serving as the final authority on visual consistency and quality
• Serve as the hands-on design lead for many of Olo's most critical and visible projects, including Beyond4 (our annual customer conference) and the company website
• Collaborate with stakeholders to scope projects, determine priorities, and set realistic timelines
• Establish project management best practices for the creative team and workflows to ensure timely, high-quality delivery
• Drive innovation and continuous improvement in design processes, staying current with industry trends and best practices
• Manage the team's design tools, software licenses, and vendor relationships
• Oversee and optimize the creative budget, ensuring efficient allocation of resources
• Negotiate and manage contracts with design agencies, freelancers, and other creative vendors

What We'll Expect From You

• 8+ years of proven experience in design roles with demonstrated progression into strategic leadership
• 2+ years as a people manager
• Collaborative leadership style that elevates team capabilities while driving results
• Strong portfolio showcasing strategic thinking alongside execution across diverse platforms (digital, events, web, slideware, etc.)
• Experience in the B2B SaaS, technology, or restaurant industry preferred
• Proven track record managing budgets, vendor relationships, and team operations
• Proficiency and flexibility to design or manage in tools such as Adobe Creative Suite, Google Slides, HubSpot, CMS,
• Brandfolder, Project Management Tools (such as Asana, Optimizely, etc.)
• Expert-level proficiency in Figma, with a mastery of Auto Layout, complex component architecture (variants, properties), and the ability to scale and maintain design systems.
• Deep understanding of design principles and how they manifest in support of marketing and business goals
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels
• Strong organizational skills and ability to balance strategic thinking with hands-on execution
• Track record of producing tangible results through inspiring design