Creative Operations Associate | DERMSTORE

Life at THG Beauty: We’re home to market-leading websites like Lookfantastic, Dermstore & Cult Beauty – all of which are loved and trusted by millions of fans worldwide. We are also proud to have a portfolio of premium brands including the likes of Biossance, Perricone MD, ESPA, Ameliorate and Christophe Robin. We partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team! 

Why be a Creative Operations Associate at THG - Dermstore?

As the Creative Operations Associate, you will support Dermstore’s creative production operations and assist in managing creative workflows that bring marketing campaigns and always-on content to life across paid, earned and owned channels.

Reporting to the Manager, Creative Operations, you will play a key role in tracking project timelines, organizing assets, coordinating production logistics, and ensuring smooth day-to-day operations across creative initiatives.

You’ll help implement and maintain internal processes and project management best practices to support effective collaboration between creative and cross-functional teams. The role requires a highly organized, proactive, and detail-oriented individual who thrives in a fast-paced, dynamic environment.

As a Creative Operations Associate, you'll:

• Creative Workflow – Support the intake, tracking, and routing of creative requests (graphics, copy, photo, video, print, and digital assets) across multiple workstreams, from briefing through delivery.
• Timeline & Task Management – Maintain production timelines and calendars, support daily project tracking, and communicate task progress or updates with stakeholders.
• Resource Coordination – Assist with the coordination of internal creative resources and external partners to ensure timely execution of deliverables and proper workload distribution.
• Processes & Systems – Help maintain project management systems and workflow tools, ensure timely data entry, and support adoption of creative operations best practices across teams.
• Photo-Video Shoot Production – Provide logistical support for photo and video productions, including schedule coordination, pre-production preparation, post-production workflow, and on-set assistance during shoots.
• Budgets – Support budget tracking by managing estimates, vendor invoices, and expense logs in partnership with the Senior Manager, ensuring accurate documentation.
• Asset Management & Distribution – Assist in organizing and maintaining the Digital Asset Management (DAM) system, ensuring timely distribution of creative assets and post-project archival.

What skills & experience do I need for this role?

• 1–3 years of experience in creative operations, marketing production, or project coordination within an agency, in-house creative team, or related field
• Strong organizational and communication skills with meticulous attention to detail
• Familiarity with project management platforms such as Airtable and Monday.com is preferred, but not required
• Experience supporting creative teams and working with digital and print marketing assets
• Comfort in a fast-paced environment with shifting priorities and multiple concurrent projects
• Knowledge of beauty, skincare, or ecommerce marketing is a plus
• Ability to work independently and collaboratively with cross-functional partners
• Proactive, solutions-oriented mindset with a positive, can-do attitude
• Excellent time management and multitasking capabilities

What's in it for me? 

• Salary: $67,500 - $72,500
• Hybrid work schedule: 3 days in-office; 2 day WFH
• Office Location: New York City (Financial District)
• Medical, Dental, Vision plans
• 401K matched up to 5%
• Generous PTO (Paid Time Off)
• Short and long-term disability
• Summer Fridays (early end time)
• Exclusive employee discounts on THG Brands
• Many more...