Creative Operations Manager - Lifestyle

Job Description
Chase's growing Content organization is hiring a Creative Operations Manager to support collaborative editorial and social media teams focused on credit card lifestyle benefits. Our mission is to create best-in-class content that helps Chase customers better engage with their benefits, inspiring them to travel, shop and dine with Chase. This role reports to VP, Creative Content Production.
As Creative Operations Manager in Lifestyle, you will manage administrative and operational tasks related to video and creative production projects for web, social, and print projects illustrating the value of credit card benefits. You'll transform strategic plans into successful projects, including initiating, planning, executing, monitoring, mitigating risk/issues, communicating progress and securing deliverables. You're the most organized person you know-you take great pride in responding quickly and thoughtfully, and can balance high volume of email threads, Asana tasks and intake requests without breaking a sweat. This role is based at Chase's 5 Manhattan West location in New York City. Employees are required to work from the office five days per week. If you have an extraordinary eye for detail and a demonstrated ability to balance multiple projects, we would love to hear from you.
Job Responsibilities

• Draft and manage contracts, payments, and compliance for third-party vendors and creative contributors.
• Coordinate invoicing, payment processes, and budget tracking with finance teams and project managers.
• Work closely with Project Managers to track team budgets and projections.
• Maintain process documentation and utilize systems like Asana and Airtable to track assignments, deadlines, and deliverables.
• Identify, recruit, onboard, and negotiate with freelance photographers, videographers, editors, and other creatives.
• Assist with planning, organizing, and executing print and video shoots for Chase Sapphire and Chase Travel.
• Collaborate with creative teams to develop shoot concepts and manage logistics.
• Oversee production schedules, talent, resources, and logistics to ensure high-quality, brand-aligned deliverables.
• Liaise with internal teams and third-party agencies to coordinate event content, ensuring alignment with marketing objectives for Sapphire, Freedom, and other card products.

Required Qualifications, Capabilities and Skills

• 3+ years of experience in project management, creative operations, or production
• Extraordinary attention to detail and organizational skills
• Experience with managing legal and compliance systems at a highly matrixed organization
• Interest in dining and travel
• Skills: Excel/Google Sheets, Asana, Airtable, or similar project management tool

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.