Creator Strategy & Operations Manager

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• 8B+ earned since Patreon's inception

• 30M free new memberships in the first year of launching that option, and

• 10M fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Creator Strategy & Operations Manager to support our mission

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

As a Creator Strategy & Operations Manager, you’ll play a key role in operationalizing product adoption and supporting creator growth at scale. This role blends program execution, systems thinking, and direct creator engagement—ideal for someone with 3–5 years of experience who wants to deepen their strategy and ops skill set while staying close to the creator experience.

You’ll help run product pilots and adoption programs by identifying target creators, managing outreach and CRM workflows, and tracking success through reporting dashboards. You’ll also collaborate cross-functionally with Product, Marketing, Data, and Creator Partnerships to ensure we’re building and executing scalable, insight-driven systems that support both creators and internal teams.

If you're excited about owning processes, connecting the dots across teams, and helping creators succeed using Patreon’s products—this role is for you.

What You’ll Do

• Support the end-to-end execution of product adoption and growth pilots, including creator targeting, messaging, outreach strategy, and performance tracking

• Work within our CRM to manage outreach workflows, ensure clean creator segmentation, and help evolve our tooling and integrations

• Build reporting dashboards and program trackers that surface key metrics and performance insights for internal teams

• Gather and synthesize qualitative and quantitative creator feedback to inform Product, Marketing, and go-to-market strategy

• Develop operational processes and scalable infrastructure (e.g., templates, playbooks, documentation) to support repeatable pilot execution

• Collaborate with internal and external stakeholders to align on goals, messaging, and execution plans for creator-facing programs

• Provide 1:1 support to select creators, offering growth consultations and product recommendations based on their goals and audience

This role is ideal for someone with 3-5 years of experience in customer-facing roles, program management, or growth operations, who is passionate about helping creators succeed and enjoys getting in the weeds.

About You

• You have 3–6 years of experience in strategy/operations/program management role and/or customer-facing roles (e.g., creator success, partnerships, support, account management)

• You’re detail-oriented and comfortable managing tools like CRMs, spreadsheets, dashboards, or workflow management systems

• You have a strong sense of ownership and are excited to build and improve internal processes

• You’re comfortable working cross-functionally and translating between creator needs and internal goals

• You have a data-informed mindset and can identify patterns, test strategies, and adjust based on results

• You enjoy working in a fast-paced, collaborative environment where you’ll wear many hats—from sending outreach emails to jumping into creator calls to building reporting dashboards

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.