CRM & Marketing Automation manager

Hungry for a challenge?

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our mission? To empower every food moment around the world, whether it’s through customer service, coding, or couriers. 

All about the role

Are you passionate about crafting seamless customer experiences and driving impactful marketing strategies? We are on the lookout for a dynamic and motivated CRM & Marketing Automation Manager to join our growing team. In this role, you will be a key player in creating, managing, and optimizing customer lifecycle journeys while executing impactful campaigns that enhance engagement across various channels.

What You’ll Be Doing:

• End-to-End Campaign Ownership: Take full ownership of marketing automation projects, from ideation and segmentation to execution and performance analysis.

• Lifecycle Management: Design, build, and optimize automated customer journeys and ongoing campaigns using platforms such as Salesforce Marketing Cloud and Intercom.

• Data-Driven Insights: Monitor and analyze customer data to uncover trends, behaviors, and opportunities for improving customer engagement, loyalty, and retention.

• Cross-Team Collaboration: Work closely with Product, BI, and global CRM teams to define business requirements, ensure seamless CRM system integration, and align with overall marketing goals.

• CRM Campaign Management: Support the development and execution of both B2B and B2C campaigns, ensuring accurate targeting, timely delivery, and precise measurement of results.

• Continuous Improvement: Analyze campaign performance, generate actionable insights, and iterate to drive improvements in efficiency and effectiveness.

As a CRM & Marketing Automation Manager, you’ll have the chance to enhance your skills, expand your expertise, and directly impact the growth and success of our organization. If you are a results-oriented professional with a passion for CRM, customer engagement, and B2B and B2C marketing strategies, we encourage you to apply for this dynamic and rewarding opportunity!

What We’re Looking For:

• Experience: 3+ years in marketing automation, CRM, or a related field, with hands-on experience in tools like Salesforce Marketing Cloud (MUST) & Intercom.

• Technical Skills: Proficiency in designing automated workflows, customer segmentation, and data integration. Familiarity with SQL, HTML, or scripting is a plus.

• Analytical Mindset: Strong ability to interpret data and generate actionable insights, with experience in campaign performance reporting and visualization tools.

• Collaboration Skills: A team player who excels at working cross-functionally with technical, creative, and strategic teams.

• Attention to Detail: Highly organized, with a knack for managing multiple projects and deadlines simultaneously.

• Communication: Strong written and verbal communication skills to convey ideas effectively and align stakeholders.

• Adaptability: A proactive problem-solver who thrives in a fast-paced, dynamic environment.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. 

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. 

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people stories, blogs, podcasts and more JET morsels.
 

Are you ready to take your seat? Apply now!