Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Account Executive will sell IoT solutions to mid-market customers, leveraging sensor data to enhance operations and build relationships, while also managing POCs and negotiations.
Top Skills:
SFDC
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
This role involves selling IoT solutions to mid-sized customers, managing multiple stakeholders, and achieving sales quotas. Requires high-volume cold calling and strong relationship-building skills.
Top Skills:
SFDC
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Core Account Executive, you'll build executive relationships, manage complex sales processes, and drive solution-based sales in enterprise accounts, focusing on digital transformation and customer success.
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.
IDT is not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.
The Senior Customer Lifecycle Analyst will support our marketing department’s industry-leading performance by being a technical expert and strategic guide.
Responsibilites:
- Technology, Architecture and Data:
- Become a systems expert, cultivating knowledge of the marketing technology stack (Braze, Amplitude, data warehouse).
- Help the marketing team understand the end-to-end implementation of campaigns, including data requirements and technical setups.
- Understand the data architecture and understand how it impacts customer segmentation and marketing segmentation strategies.
- Build and maintain dynamic customer attributes, events, and cohorts in Braze or Amplitude to support campaigns.
- Partner with engineering teams to define requirements for new custom attributes, events, and API integrations.
- Lead customer marketing innovation by unlocking opportunities for automation.
- Campaign Performance:
- Be proactive problem solvers, identifying growth opportunities and delivering actionable insights to support strategic business decisions.
- Evaluate the effectiveness of promotions and marketing programs and make recommendations to optimize campaigns.
- Translate insights into promotional strategies. Analyze customer behavior and campaign performance to identify insights.
- Collaborate with the marketing team to improve segmentation sophistication, A/B testing, journey pathing, and reporting to improve lifecycle marketing strategies.
- Oversee Next Best Offer programs: Drive “next best offer” across multiple channels based on customer segmentation, lifecycle, and business goals.
- Develop testing strategies tied to segmentation and customer personas to maximize user upselling and cross-selling opportunities within the customer ecosystem.
- Identify churn drivers and implement strategies to improve retention rates.
- Collaborate and provide strategic guidance on programs for the VIP segment.
- Provide recommendations for improving campaign targeting and personalization based on data analysis.
- Analytics:
- Develop and maintain dashboards and reporting tools to track campaign KPIs.
- Create specialized reports and dashboards that answer key business questions and provide insights into user behavior.
- Reporting on and optimizing ROI.
- Leverage data from multiple data sources including the data warehouse to build ad hoc reports or augment the reporting of the marketing platforms.
Requirements
- 5+ years of experience in similar positions.
- Advanced English.
- Academic background in a quantitative or related field (e.g., Analytics, Applied Mathematics, Economics, Statistics, or Business) or practical experience in Customer Lifecycle planning and analytics
- Previous experience with either Amplitude or Braze
- A/B and multivariate testing experience, including test design, reporting and analysis to understand incremental lift
- Working knowledge of SQL
- Knowledge of Tableau
The Senior Customer Lifecycle Analyst will report to the Executive Vice-President Analytics and work in close collaboration with the Customer Marketing Director. They will join an existing Analytics department with a proven history of driving value across the organization.
The Customer Lifecycle Analyst will also partner with various marketing stakeholders on a daily basis as part of their responsibilities.
This is a very exciting opportunity to join an established team, at a growing and stable multinational firm, at the cutting edge of analytics and marketing technology!
PLEASE SUBMIT CV IN ENGLISH
IDT Newark, New Jersey, USA Office
520 Broad Street, Newark, NJ, United States, 07102
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
