The CS Enablement Manager will design and implement enablement strategies for Customer Success teams, focusing on reducing churn and improving customer retention. Responsibilities include developing training programs, playbooks, and data-driven interventions to enhance CSM performance and customer engagements.
About Owner.com
Owner is the AI growth system for local restaurants.
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.
Owner is like having an army of engineers and marketers on your side, just like the big chains.
Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
Read our Series C memo here →
Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
Our team
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
Why we’re looking for you
Owner.com is growing quickly, and we’re looking for a proactive, results-driven Customer Success Enablement Manager to serve as the embedded enablement partner for our global Customer Success and Support organization. In this role, you’ll work closely with CS leadership to design and operationalize a clear, effective post-live enablement strategy that equips our teams to reduce churn, improve retention, and deliver meaningful customer value at scale.
You’ll focus on building, iterating, and scaling playbooks, training programs, and curricula that support CSMs and post-live teams throughout the customer lifecycle. As a key player in the customer experience, you’ll collaborate across Success, Support, RevOps, BizOps, and Enablement to translate account health insights into practical programs, crisp scripts, and repeatable motions. You’ll help reinvent existing frameworks, strengthen save and engagement motions, and partner with learning and content specialists to bring these strategies to life.
Success in this role will be measured by improved customer retention, stronger save performance, and the adoption and effectiveness of CS enablement programs across our post-live teams.
This role is 100% remote and open to candidates based anywhere in the United States or Canada.
The impact you will have:
- Partner closely with Customer Success and Support leadership to design and operationalize a scalable post-live enablement strategy
- Build, refine, and scale playbooks, scripts, and curricula that improve CSM performance, customer conversations, and time-to-value
- Enable CS teams to drive down churn and increase revenue retention through practical tools, training, and guidance
- Translate customer health insights, retention metrics, and engagement data into targeted enablement programs that move key outcomes
- Reinvent and continuously improve onboarding, ongoing training, and health-based engagement motions across a growing global CS organization
- Ruthlessly prioritize an enablement roadmap focused on the highest-impact levers for retention, saves, and customer health
- Influence change across CS and Support by partnering with senior leaders and driving adoption of new frameworks and motions
Who you’ll work with:
- Customer Success & Customer Support Leadership
- Customer Success Managers and Post-Live Teams
- Revenue Operations and Business Operations
- Enablement, Learning Experience, and Content Partners
Minimum requirements
- 4+ years of experience in Revenue Enablement or Customer Success Enablement, with direct support of post-live CS organizations
- Proven success designing and executing end-to-end enablement programs (playbooks, scripts, onboarding, ongoing training) with measurable impact on retention and churn reduction
- Experience partnering with Director- and VP-level stakeholders to translate business goals into enablement strategies and roadmaps
- Strong program management skills, with the ability to move from strategy to hands-on execution and iteration
- Expertise in building clear, actionable playbooks for complex customer conversations (saves, renewals, optimization)
- Comfort leveraging data (health scores, retention metrics, CSAT/NPS, engagement volume) to prioritize initiatives and guide decisions
- Hands-on experience with common enablement and CX tools (e.g., LMS, knowledge base tools like Guru, call recording/QA platforms, CRM or CS platforms)
- Ability to operate effectively in fast-paced, ambiguous environments with a bias toward action and continuous improvement
- Bonus: Prior experience as a CSM or in a post-live customer-facing roles
Pay and Benefits
- The estimated base salary range for this role is $110,000 - $120,000 USD plus a generous equity pre-IPO equity package.
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
🚩 Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.
Top Skills
CRM
Customer Experience Tools
Lms
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