Manage and grow a named SMB book of business for Intermedia's cloud services by identifying upsell/cross-sell opportunities, preventing churn, delivering proposals/demos, coordinating migrations and onboarding, and meeting individual quota.
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to make your mark?
About The Role:
You will join a team with the leading provider of B2B cloud services for small to medium-sized businesses. Intermedia’s Cloud based offerings include UCaaS (voice and contact center), Office in the Cloud®, Hosted Exchange, O365 Product Suite, SecuriSync, and other services. You will be responsible for the management of, and growing, Intermedia’s existing customer base by upselling and cross selling our Cloud offerings. The right candidate must thrive in a fast-paced environment, be well organized, enjoy working within a team, and succeed with an individual quota.
Key Responsibilities
- Support and manage an identified book of business for Intermedia’s hosted solutions.
- Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals.
- Research and detect upsell and cross-sell opportunities within your named account list.
- Prevent accounts from churn through effective account management, and problem solving.
- Prioritize work to achieve/exceed quota.
- Prepare and deliver proposals, presentations as needed.
- Provide on-line demonstrations of Intermedia’s services.
- Assist customers with request for platform migrations, and plan changes.
- Provide technical information for Intermedia products and services.
- Work with internal partners on cross-sell opportunities as needed.
- Work cross-functionally with on-boarding team to ensure client account changes are successful.
Skills, Knowledge and Expertise
- 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate.
- Ability to build and foster client relationships via the telephone.
- History of meeting and achieving upsell and cross-sell sales goals managing SMB companies.
- Value-based selling through ROI and high-value add to customers.
- Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
- Experience in identifying and building relationships at all levels within an organization.
- Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed.
- Passion, drive, and the desire to be part of a growing team.
- Solid oral and written communication skills merged with diligent follow-up habits.
- Capacity to multi-task while focusing on each task with great detail.
- Self-motivated, energetic, organized, results-oriented individual with a positive outlook.
- Salesforce.com or other CRM use experience
- Supported small and medium B2B customers with varied technical knowledge.
- Strong analytic and MS Excel skills a plus
- Familiar with Challenger Sales Methodology
Bonus Skills:
- Knowledge of UCaaS services, Microsoft products , mobility solutions, web hosting and other services offered by Intermedia preferred but not required.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
