Handle customer inquiries via calls, emails, and chats; resolve issues, process orders, maintain records, follow up on open issues, and improve the customer experience.
The Customer Care Associate will assist with general customer inquiries, complaints, and product-related concerns. This is a remote position.
Description:
- Handle customer calls, emails, and chats in a professional manner.
- Resolve issues, process orders, and provide product information.
- Maintain customer records and follow up on open issues.
- Offer solutions to enhance the customer experience.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer service or call center experience.
- Strong communication and interpersonal skills.
- Basic computer and CRM software proficiency.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Career growth opportunities.
Top Skills
Crm Software
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What you need to know about the NYC Tech Scene
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