Customer Engineer

Companies like AWS, Stripe, and Twilio have shown that if a technology isn't core to your value proposition, you should offload it. Still, every engineering team builds and rebuilds one piece: authorization, how you control who has access to what in your app. We intend to change that.

We see a world where developers never roll their own authorization again, and instead say, "Just use Oso" – the same way you might say, "Oh, you should just use Postgres for that." In doing so, we're creating the $25B+ authorization market.

We have the lead – in traction, capital, and team.

• Traction: Oso is used by thousands of companies from startups to the Fortune 500, like Wayfair, ProductBoard, Vanta, Brex, Verizon, ZoomInfo, and Duolingo.

• Capital: We're backed by the world’s best investors, including Sequoia, Felicis, and a standout group of infrastructure founders and operators: Olivier Pomel (Founder, Datadog), Dev Ittycheria (CEO, MongoDB), Armon Dadgar (Founder, HashiCorp), Edith Harbaugh (Founder, LaunchDarkly), Guy Podjarny (Founder, Snyk), Paul Copplestone (Founder, Supabase), Christina Cacioppo (Founder, Vanta), and Calvin French-Owen (Founder, Segment).

• Team: We've spent 5+ years going deep on the domain. We've met with thousands of engineering teams and know more about this problem than anyone. And we have some of the best developer go-to-market leaders on earth who have done it before at companies like MongoDB.

We're at an inflection point. What it takes to get from where we are today to a world where developers say “Just use Oso” is going to be different. And we see that.

The opportunity is for you to join at this inflection point, in a role that’s bigger and different than usual.

As a Customer Engineer at Oso, you’ll work in lockstep with both our sales and engineering teams and work on:

• Pre-sales: build technical credibility and show prospects how Oso can solve their problems

  • Run technical deep dives

  • Build demos

  • Write custom policies and sample apps

  • Support customer POCs, and iterate on our process for driving them

• Post-sales: give customers everything they need to integrate and deploy Oso successfully, and make them feel well taken care of

  • Review customer policies

  • Give guidance on integration

  • Give guidance on CI/CD and ops

  • Participate in customer support on-call

• Product: take everything you are seeing and hearing with customers, and make sure it gets reflected in the roadmap

  • Capture customer feedback and demonstrate why it is important and what the underlying value is

  • Look across customers for common patterns, use cases, etc. that we can incorporate into the product

• Everything else: Get your hands dirty and jump in on whatever else it takes to build the company.

  • Write and iterate on docs

  • Ship small features and bug fixes in response to customer feedback

• You're ambitious. You want to close as many new customers as possible—and make sure every one of them is successful. You dig deep to understand their problems and show exactly how Oso solves them. You move fast, build fast, and do whatever it takes to win.

• You're an owner. You learn how each customer’s business and stack works, and how Oso fits. You find the right solution, help shape the product when needed, and keep pushing until they’re live and winning with Oso.

• You're resilient. You see tough moments—skeptical execs, tricky objections, unclear paths—as not just normal, but the best part of the job. You stay calm, learn fast, and find a way through.

• You want to grow. You know your strengths and where you’ve got room to improve, and you’re hungry to learn. You ask sales teammates how to sharpen discovery, engineers how to better explain and use the product. You review your own calls, steal best practices, and keep raising the bar.

• You prioritize the customer above all else. You go deep on their stack, their challenges, and what winning looks like for them—and do everything in your power to get them there with Oso.

...and you inspire the same in those around you.

• Experience in technical customer-facing roles (e.g., pre-sales, post-sales, solutions engineering) for deeply technical products.

• Comfortable implementing products hands-on—building POCs, writing code, and working across the stack to show value fast.

• Able to operate as a generalist: switching contexts, learning quickly, and filling gaps across product, sales, and engineering.

• Thrive in high-urgency environments—especially in early sales cycles and onboarding—and push to get customers to production quickly.

• Excellent communication skills: you ask sharp questions, uncover real needs, and explain complex ideas clearly to both engineers and executives.

• Bonus: Experience at a startup or in a role where ambiguity, speed, and high stakes were the norm.

In addition to cash compensation, Oso offers a Total Rewards package that includes equity grants, health benefits, and more:

• Competitive health, dental, and vision coverage

• Mental healthcare to all employees and anyone in their family through Spring Health

• Unlimited access to financial advisors through Northstar

• Equity Package

• Unlimited paid time off (PTO)

• Paid parental leave

• Flexible work options

• One Medical Membership

• Quarterly hackathons... and prizes!

• Free team lunches every month

The starting salary for this role is between $100,000-$220,000/year plus equity. Your exact offer will vary based on a number of factors including experience level, skillset, market location, and balancing internal equity relative to peers at the company.

Oso is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status.