Customer Experience Associate

| New York

About Q:

Managed by Q is the platform for office management. Q makes it easy to run an office by connecting offices to services, including cleaning, maintenance, office administration, IT, and security. Companies use Q’s marketplace to discover vetted service providers, request project quotes, schedule work, and pay for office services, all in one place. A solution for recurring and ad-hoc office needs, Q saves companies valuable time and supports office operations for thousands of businesses nationwide.

About you:

  • You’re solutions oriented. When faced with a customer issue, you listen to their needs and provide the best answers to keep the customer happy.
  • You’re personable and professional. You know how to provide great service and build trust with the customer so that they look at you as a consultant to their business.
  • You get stuff done. You come into each day with a plan and work efficiently.
  • You stay cool under pressure. An uncomfortable situation doesn’t faze you. You see every challenge as an opportunity to learn and come out better on the other side.

Responsibilities:

  • You’ll provide support for our customers for general requests (e.g. customer requests a schedule adjustment). For any issues that require escalation (we will provide you with the list), you transfer the case to the appropriate account manager.
  • You’ll be assisting our customers within defined SLAs.
  • You’ll collect data and insights based on your conversations with customers and provide feedback to the HQ team.

Qualifications:

  • 1-2 years customer-facing work experience (B2B or similar experience preferred)
  • Bachelors degree required
  • Excellent written and verbal communication skills
  • Salesforce proficiency a huge bonus
  • Experience in a high growth technology startup strongly preferred
  • Ability to work non-traditional work hours

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive Salary
  • Generous Stock Options
  • 100% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team, building something BIG
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Location

161 Avenue of the Americas, New York, NY 10012
161 Avenue of the Americas, New York, NY 10012

Perks of working here

401(K) Matching
Company Equity
Dental
Health Benefits
Generous Parental Leave
Vision
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