Provide remote client-facing support including scheduling, confirmations, itineraries, record-keeping, and event coordination via email, chat, and phone. Maintain accurate client records, assist internal teams with coordination tasks, and deliver proactive, friendly assistance to ensure client satisfaction.
This is a remote position.
We are looking for a Remote Customer Experience Associate to join our team. In this role, you’ll provide support for client-facing activities, including scheduling, communications, and event coordination. You’ll assist with confirmations, itineraries, and other details to ensure a smooth and positive experience for every client. Customer Experience Associate
Requirements
Must be 18 years of age or older
Access to a computer or smartphone with reliable internet
Strong written and verbal communication skills
Organized and able to multitask effectively
Previous experience in administrative support, hospitality, or events is helpful but not required
Key Responsibilities:
Communicate with clients via email, chat, and phone
Confirm schedules, appointments, and event-related details
Maintain accurate client records and updates
Support internal teams with coordination tasks
Provide proactive and friendly assistance to ensure client satisfaction
Benefits
Daily pay available
Flexible scheduling
Exclusive company perks
Opportunities for growth
Supportive and inclusive work environment
Equal Opportunity
We are an equal opportunity employer and encourage applicants from all backgrounds to apply.
Similar Jobs
Biotech
Provide high-volume phone and digital customer support for genetic testing: gather patient and billing data, track orders, escalate clinical or technical issues, document interactions, assist sales account requests, and maintain HIPAA-compliant handling of PHI. Support onboarding and stay current on Natera tests and procedures.
Top Skills:
Google SuiteLimsMS OfficeSalesforce CRMTwilio
Artificial Intelligence • Healthtech • Software • Telehealth
Provide empathetic, multi-channel customer support (phone, email, chat), troubleshoot account/billing/technical issues, document interactions, escalate complex problems to Engineering/Product, identify process improvements, support one weekend day weekly, and relay customer feedback to inform product and marketing decisions.
Fintech • Payments • Software • Financial Services
Provide high-volume phone and multi-channel borrower support for applications, payments, refunds, and account questions. Follow lending policies, own issues through resolution, document interactions, escalate risks, surface product/process insights, and use AI tools to improve efficiency while protecting accuracy and customer trust.
Top Skills:
Ai ToolsSalesforceZendesk
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
