Easy Apply
Easy Apply
As a Customer Experience Associate at Parachute Health, you will support healthcare providers and patients by assisting them with navigating the digital ordering platform through various communication channels and ensuring excellent service and support.
Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.
Join our team and make a difference in patient care.
About this Role:
At Parachute Health, we believe technology has the power to transform healthcare, making it more efficient and accessible for all—especially patients. As a Customer Experience Associate, you’ll play a vital role in ensuring healthcare providers, suppliers, and patients receive the support they need to navigate our platform with ease.In this role, you’ll develop a deep understanding of the healthcare landscape while providing outstanding customer support. You’ll become an expert in the Parachute Platform, assisting users through phone, chat, and email while troubleshooting issues and ensuring seamless order management. Whether it’s answering questions, problem-solving in real time, or collaborating with internal teams to improve workflows, your work will have a direct impact on patient care.
As a Customer Experience Associate, you will:
- Engage new Parachute users through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel welcome and comfortable with the platform, and know where to go when they have questions.
- Provide excellent ongoing service through empathy, active listening skills, scrappy resourcefulness, and a desire to ensure the best possible outcome for all patients.
- Help keep the platform running smoothly by quickly attending to technical operations tasks.
- Understand who our users and customers are and how Parachute best fits into and streamlines their workflow.
- Work with patient health information and treat it sensitively according to HIPAA guidelines.
- Build and refine processes that scale with rapid growth.
- Leverage strong communication, stakeholder management, and collaboration skills as you work with your colleagues and external customers.
- A strong understanding of excellent service standards.
- Patient, personable, and kind -- in person, in writing, and on the phone.
- Experience supporting end users within the early-stage startup world or technology retail.
- Enthusiastic about using technology to better patient outcomes.
- Basic understanding of Microsoft applications and Google Workspace.
- Desire to work in a startup environment with a proactive and hungry mindset, and able to pivot quickly based on company needs.
- Creative, out-of-the-box problem solver.
- Strong organizational skills.
- An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape.
- A positive attitude.
- Willingness to work modified hours on holidays and/or weekends.
- Medical, Dental, and Vision insurance
- 401(k) Retirement Plan
- Annual Company Wide Bonus
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office and Wellness contribution
- Annual stipend for education and development
$55K
NYC-based candidates: This is a hybrid role with the expectation of working from our NYC office in Union Square on Tuesdays, Wednesdays, and Thursdays for the first six months of employment.
Working Hours: 8 am-5 pm EST
California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.
We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization
Top Skills
Google Workspace
Microsoft Applications
Parachute Health New York, New York, USA Office
200 Park Ave S, New York, NY, United States, 10003
Similar Jobs
eCommerce • Fashion • Retail • Sales
The Customer Experience Specialist engages customers in retail, drives sales, processes consignments, and maintains quality brand standards while delivering exceptional service.
Top Skills:
Google SuiteMac IosSalesforce
eCommerce • Fashion • Retail • Sales
Provide exceptional in-store customer service and drive sales through engagement, suggestive selling, and consignment support. Process and inspect items to company standards, manage consignor expectations, perform outreach to customers, support store operations, and maintain brand standards in a fast-paced retail environment.
Top Skills:
Google SuiteMac IosSalesforce
Healthtech • Software
The Customer Experience Associate will provide empathetic support to healthcare providers, manage ticket volumes, and drive customer-centric improvements with cross-functional collaboration.
Top Skills:
Customer Communication ToolsSupport Ticketing Systems
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
