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Nova Intelligence

Customer Facing Engineer

Posted Yesterday
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In-Office or Remote
Hiring Remotely in New York, NY, USA
Senior level
In-Office or Remote
Hiring Remotely in New York, NY, USA
Senior level
The Customer Facing Engineer will drive customer onboarding, resolve issues, and enhance AI workflows in SAP environments while ensuring successful customer experiences.
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At Nova Intelligence, we’re building the most powerful AI Agent Platform for SAP teams.

Founded by top AI researchers, successful repeat entrepreneurs, and the co-inventor of SAP HANA.

Join us if you’re eager to solve the most urgent, complex problems for many of the largest companies in the world and disrupt a $100B+/year industry.

[Check out the Launch Video]

About the Role

Drive customer onboarding, training, enablement and core product evolution. You’ll integrate, extend, and validate our AI agents inside mission-critical SAP landscapes, to drive success for our enterprise customers AND influence major updates to the platform straight from customer learning.

Responsibilities
  • Customize, configure, and enhance Nova’s AI technical and code-generation workflows in live SAP environments with key customers.

  • Work closely with end users to understand their use cases and challenges, and enable them to use the Nova Platform to solve these effectively.

  • Continuously synthesize field insights from customer engagements, and ship improvements to the core platform.

  • Diagnose and resolve high-impact issues quickly.

Minimum Qualifications
  • 5+ YoE experience in SAP development (i.e. ABAP, BTP, etc)

  • 3+ YoE experience working directly with SAP customers (via consulting or at a customer)

  • Familiarity with large language models.

  • Clear, confident communication with technical and business stakeholders.

Preferred Qualifications
  • Strong programming skills in Python, Javascript or non-ABAP programming languages.

  • Direct experience in S/4HANA migration and/or Clean Core transformation programs.

  • Bachelor’s degree in Computer Science or related field.

  • Experience working at a startup, early stage company or small consulting firm.

Benefits & Perks
  • Small, mission-driven team shipping production AI every sprint.

  • Competitive salary, meaningful equity, full health, dental, and vision coverage.

  • Inclusive culture that prizes curiosity, impact, and continuous learning.

Even if every box isn’t checked, we encourage 0→1 builders, fast learners, and team players to apply.

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