Customer Onboarding Manager - North America

What is Leapsome?
Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.

Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

As a Customer Onboarding Manager, you will play a key role in helping our customers unlock the full value of Leapsome’s People Enablement and HRIS platform from day one. You’ll guide our customers through the initial setup and configuration of the platform, ensuring a seamless technical implementation and adoption experience.

You’ll be responsible for managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at our client organizations. You will act as a trusted partner — delivering implementation support, driving admin engagement, and educating customers on best practices for setting up and using Leapsome. You may also deliver training sessions, especially for managers, to ensure confidence and clarity in using the platform.

This role requires a mix of technical problem-solving, project management, and stakeholder engagement. You’ll regularly harness AI-powered tools to deliver scalable and personalized onboarding experiences, create implementation resources, and identify opportunities to improve internal onboarding processes.

• Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS

• Project managing implementation timelines across multiple accounts simultaneously

• Collaborating with customer stakeholders to tailor platform configurations to their workflows

• Troubleshooting setup issues and coordinating with Product and Support teams where needed

• Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers

• Continuously improving onboarding processes by contributing to scalable content (e.g. guides, videos, templates)

• Leveraging AI tools to personalize training materials and improve efficiency

• Providing a smooth transition to Customer Success post-onboarding

• Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS

• You are fluent in English

• You have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus

• You’re an excellent communicator — clear, empathetic, and confident in working with both HR/People teams and technical audiences

• You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues

• You are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detail

• You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools

• You are curious and excited about using AI tools to enhance your workflows and drive scalable impact

• You enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processes

• You’re a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global team

• You have a proven track record of closing complex sales cycles and driving new business revenue

• You excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly, and working with the customer to generate value for them

• You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space

• You are heavily aligned with our company values

• Bonus: You have previous experience in HR tech

• Bonus: You have a passion for coding/writing scripts and/or for interpreting data

• Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025

• Teammates: Join a diverse and international team of talented, smart, and kind people

• Feedback and recognition: We value feedback exchange and celebrating successes — big and small

• Hybrid model: Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget

• Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year

• Vacation: Take 30 vacation days every year, plus public holidays

• Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent

• Competitive package: Competitive salary, benefits, and a pre-IPO equity package

• Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support

• Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team.

• Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness

• Wellness: Stay active and healthy with our company-sponsored wellness benefits

• Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning

• Commuter benefits

Expected Compensation: $ 90,000 to $ 120,000 + Bonus + VSOP

For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. We share base salary ranges on all US job advertisements to comply with local legislation and provide greater transparency to candidates. This role will be eligible for additional compensation through bonuses and stock options.

Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise.

Leapsome’s values

We stay true to our values in everything we do at Leapsome. 

• Impact is everything — We aim high, focus on the outcomes that matter and say no to the rest.

• Speed is our advantage — We move fast with intent — simplifying, automating, and learning as we go.

• Owners without egos — We trust owners and expect excellence in return. We take responsibility individually, support each other, and win as a team.

• Candid is kind — We speak up early and respectfully. We assume good intent, stay curious, and care about each other’s growth.
  

Excited to be part of Leapsome? 😊

Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙

A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?

We look forward to getting to know you!

You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Help us make work fulfilling for everyone!

At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.

Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.

Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!