AI Adoption Manager, Strategic & Enterprise Accounts | Northeast

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

At EvenUp, we don't just "onboard" customers; we ignite their success. Our AI Adoption team is on a mission to ensure every firm realizes the full potential of our Claims Intelligence Platform from day one, enabling AI-based workflows at scale.

As an AI Adoption Manager, you are the bridge between a closed deal and a transformed law firm. You will own the critical first 30 days of the customer journey, using a blend of relationship management, change management, and product analytics to drive rapid activation and adoption. You aren't just checking boxes; you are re-engineering how law firms work to ensure they reach their "Aha!" moment at record speed.

• You Have a Bias Toward Action: You treat the first 30 days as an extension of the sales process. You bring the urgency, polish, and relationship-building skills required to command a room of partners and stakeholders.

• You’re Intensely Curious: You are obsessed with customer usage and the experience. You don't just ask "how is it going?" - you look at the data, identify friction points in the workflow, and proactively prescribe solutions based on what you are seeing and hearing.

• You Can Switch Gears Easily and Often: You can lead a high-level ROI strategy session with a Managing Partner at 10:00 AM, and at 11:00 AM, sit "chair-side" with a case manager to patiently show them how to drag and drop a file. No task is too small if it leads to adoption.

Drive Rapid Value & Activation (The First 30 Days)

• Own the Outcome: Lead the transition from sales to success to ensure customers achieve real value in their first month, focusing on immediate benefit and high impact to their firms.

• Strategic Change Management: Act as a consultant to law firm leadership, helping them restructure internal operations and workflows to maximize the benefits of EvenUp’s proactive AI.

• Data-Driven Enablement: Monitor product usage and engagement metrics daily. Use these insights to identify "at-risk" users early and intervene with outreach, coaching, targeted training or workflow adjustments.

High-Stakes Relationship Management

• Extension of Sales: Maintain the high-touch, white-glove experience established during the sales cycle, ensuring no "drop-off" in quality or momentum.

• Champion Development: Identify and empower firm champions, equipping them with the best practices and internal "marketing" tools they need to drive firm-wide excitement.

Cross-Functional Collaboration

• Collaboration & Feedback: Act as the voice of the newly activated customer, providing Product and Engineering teams with "boots on the ground" feedback to improve the initial user experience. Collaborate closely with Sales Engineering, Technical Program Managers (TPMs), Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.

• Mentorship: Support the growth of the activation team by refining playbooks, sharing successful "activation hacks," and mentoring junior team members.

• Experience: 5+ years in high-touch Customer Success, Sales, or Implementation roles, ideally within high growth SaaS. Experience with Enterprise-level change management is a major plus.

• Communication Mastery: You can pivot your communication style instantly - from executive-level ROI discussions to empathetic, patient technical coaching for end-users.

• Analytical Rigor: You are comfortable using data to tell a story and decide where to spend your time.

• Project Command: You don't just manage projects; you command them. You are proactive in removing roadblocks before the customer even sees them.

• Road Warrior Spirit: You are excited to travel up to 50% to meet our firms where they are, providing the onsite "shoulder-to-shoulder" support that drives true transformation.

The first 30 days dictate the next 3 years. By focusing on Activation rather than just "setup," you are directly responsible for the long-term retention and expansion of EvenUp’s most strategic accounts. You are the catalyst that turns a new software purchase into an indispensable part of a firm's DNA.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.