Customer Onboarding Specialist

Job Description:

As an Onboarding Specialist within Pluralsight’s Professional Services organization, you will be responsible for delivering our fastest paced Onboarding services to Pluralsight customers. You will guide customers through platform setup, enablement, and launch, providing the foundational support needed to help them get started. This role requires strong communication skills, a high degree of organization, and be able to lead onwards of 15 onboarding projects concurrently, while still responding quickly to customer needs, and driving projects forward with urgency.

You’ll join a team of Onboarding professionals committed to delighting customers and helping organizations transform through Pluralsight. We support each other, celebrate wins, and take pride in helping people grow and learn. If you’re passionate about making an impact, you’ll fit right in.

Who you’re committed to being:

• You are an effective communicator who simplifies technical concepts and guides customers through a defined onboarding process.

• You are a curious self-starter who proactively identifies roadblocks and provides clear solutions.

• You are an active listener and customer advocate to ensure customer’s goals and desired outcomes are being met.

• You are a collaborative and empathetic team member.

What you’ll do:

• Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met.

• Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption.

• Guide customers on core platform setup, including license distribution, permissions, and engagement strategies.

• Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality.

• Assist customers in crafting and implementing a launch plan to drive initial engagement.

• Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs.

• Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding.

Experience you’ll bring:

• Experience in customer training, enablement, or instructional delivery.

• Experience using SaaS platforms and the ability to navigate enterprise applications.

• Ability to run multiple onboarding engagements at once, prioritizing tasks effectively.

• Strong project coordination and facilitation skills, ensuring customers stay aligned with onboarding timelines.

• Excellent written and verbal communication skills, with the ability to simplify platform functionality and best practices for non-technical audiences.

• Familiarity with learning technology, customer success, or professional services.

• Ability to work cross-functionally with internal teams to ensure customer success.

Requirements:

• 1+ years of customer onboarding, implementation, or customer engagement experience within a SaaS environment.

• Bachelor’s degree in a related field (or equivalent work experience).

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.

• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.

• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.

• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The annual US base salary range for this role is $72,000-95,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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