Customer Operations Associate
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CardFlight is looking for an upbeat and hard-working individual to join our customer support & operations team. This person will be responsible for supporting the relationships of and managing projects for our existing customers which consist of software developers, merchant service providers, their employees and, at times, some of the thousands of merchants we serve. This is a great opportunity to be a part of a fast-growing, scrappy, casual yet disciplined startup with lots of room to grow.
The Customer Operations Associate will report to the Customer Operations Manager.
What You’ll Do
Customer Service (70%)
- Support existing customer relationships by managing incoming calls and emails and handling appropriate follow-up process
- Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding & general account satisfaction.
Internal Operations (20%)
- Collaborate with both the customer success and engineering teams and helping with the implementation of new streamlined processes to increase efficiencies with regards to: customer issues, technical issues, customer relationship maintenance & communication with other departments.
- Assist with lead management processes
Team Engagement (10%)
- Get involved with company-wide meetings and outings
- Become immersed in the payments industry
- Obtain and maintain a full understanding of our clients’ needs
- Superior organizational and time management skills
- Exceptional verbal and written communication skills
- A positive, confident, upbeat and friendly personality
- Ability to multi-task and remain calm under pressure
- Keen attention to details
- Bachelor’s degree
- Prior experience in a team environment
- Project management experience
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