Own end-to-end customer order fulfillment by coordinating vendors, logistics, and internal teams. Provide customer support, resolve issues and escalations, support onboarding, and strengthen customer satisfaction and retention. Collaborate cross-functionally with procurement, finance, product, engineering, and customer success teams. Monitor recurring issues, improve operational processes, and develop effective SOPs and workflows while managing multiple customers and orders.
This is a remote position.
Requirements
- 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role.
- Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously.
- Strong problem solving and issue resolution skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and organisational skills.
- Demonstrated ability to take ownership and follow issues through to resolution.
- Ability to prioritise competing requirements in a fast paced environment.
- Ability to work effectively with customers, vendors, internal teams, and external partners.
- Strong judgement with the ability to resolve issues independently and escalate appropriately when required.
- Comfortable using spreadsheets, CRM systems, ticketing platforms, and other operational tools.
- Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement.
- Experience managing international or cross border fulfilment.
- Experience working with vendors or third party service providers.
- Experience supporting customers across multiple countries or regions.
- Experience working in a remote or distributed organisation.
- Experience with order management, CRM, or customer support platfor
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
