Customer Reliability Engineer (Entry level)

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Under close supervision, the entry level Reliability Engineer will receive proper training that will ultimately place the candidate in-plant at a customer facility(s). The Engineer directly coordinates, schedules, and participates in work with the customer to comply with the partnership agreement.

Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering judgment and responsibility to resolve customer inquiries. Travel as required to perform duties and work directly with customers.

Responsibilities include but not limited to the following:

• Assists operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals.
• Performs failure analysis on mechanical seals and inputs findings into John Crane’s reliability management software.
• Reviews customer applications and makes recommendations.
• Troubleshoots applications and analyzes, evaluates, and rectifies seal operation problems and failures.
• Communicates orally and in writing with company personnel providing feedback, recommendations, and technical assistance, which may include making technical presentations to management.
• Solves problems on existing installations regarding material changes or modifications of equipment, seal, or auxiliary equipment.

• Bachelor of Science in Mechanical Engineering required.
• Experience with mechanical seals, rotating equipment, and basic engineering and or technical principles applied to perform work assignments preferred. 
• Strong knowledge of personal computers, MS Office, and machining practices.
• Capable of handling multiple priorities simultaneously in a demanding environment and complete tasks in a timely and efficient manner.
• Effective written and verbal business communication skills.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills. 
• Ability to complete tasks in a timely and efficient manner.
• The ability to effectively work within diverse teams locally and across functions.

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)