Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.
Customer Service Professionals (CSP’s) are responsible for providing support by assisting with status of their claims while providing outstanding customer service.
This position is only for U.S. based candidates.
- Receive inbound phone calls from a phone queue
- Field and provide timely response to all daily inquiries from providers & collection staff regarding claim status.
- Effectively communicate the billing process and timing expectations to the caller.
- Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s).
- Consistently meet MedRisk Customer Support Service & Quality standards
- Consistently maintain the Total Agent Availability (TAA) goal monthly.
- Understand MedRisk’s interdepartmental procedures, policies and comply with them.
- Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed.
- Complete special projects or tasks as assigned by the Supervisor.
- Other duties as assigned.
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Leads business development for USDC adoption across repo, derivatives, and dealer balance-sheet workflows. Engages swap dealers, primary dealers, FCMs, CCPs, custodians, and market infrastructure providers; drives pilots from design through execution; coordinates with product and engineering teams; aligns integrations with regulatory, legal, compliance, and risk requirements; advises leadership on capital and liquidity benefits; and negotiates strategic C-level partnerships.
Top Skills:
Apple MacosBlockchainChatgptGeminiGenerative AiGoogle SuiteSlackUsdc
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Supports data collection, cleaning, validation, analysis, visualization, reporting, and basic predictive modeling. The role collaborates with business, data engineering, and technical teams to translate requirements into analytical solutions, communicate insights, improve data quality, and document processes. It uses SQL, Python, Power BI, Excel, and Agile tools while developing experience with statistical methods, cloud data platforms, governance, and emerging AI technologies.
Top Skills:
AzureAzure DevopsExcelJIRAPower BIPythonSnowflakeSQL
Machine Learning • Payments • Security • Software • Financial Services
Supports Asset Management Group product strategies, policies, procedures, and processes; provides solutions for exceptional client experiences; handles escalated fiduciary, compliance, and operational matters; monitors risk and escalated issues; participates in enterprise initiatives; and serves as backup to the AMG Product Specialist Advisor. The role requires knowledge of trust and fiduciary services, retirement and tax planning, IRA administration, financial-services regulations, and client relationship management.
Top Skills:
Excel
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
