Serve as the company's customer-facing contact across phone, email, and live chat. Troubleshoot product and account issues, document interactions in the CRM, and meet key metrics for response time, CSAT, and resolution rates.
Customer Service Representative
About the Role
We are searching for a empathetic, solutions-oriented Customer Service Representative to be the face of our company. You will handle multi-channel customer inquiries, troubleshoot issues, and advocate for user needs to drive brand loyalty.
Key Responsibilities
- Respond to inquiries via phone, email, and live chat in a fast-paced environment.
- Troubleshoot problems efficiently by guiding customers through product features or account issues.
- Document interactions in our CRM system to track customer feedback and recurring issues.
- Meet performance metrics regarding response time, customer satisfaction (CSAT), and resolution rates
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