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Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Remote CSR Administrator responsible for maintaining account orderliness, assigning field agents, updating accounts with client information, escalating issues, and facilitating collateral recovery. Works 100% via computer, supports clients and supervisors, and uses G-Suite/MS Office to manage workflows.
Top Skills:
Google SuiteMS Office
Manufacturing
As a Product Consultant, you will provide outstanding customer service, diagnose issues, manage calls, and maintain documentation while meeting daily performance metrics.
Top Skills:
MS OfficeMicrosoft Teams
Automotive • Big Data • Insurance • Software • Transportation
As a Remote Connect Total Case Specialist, you'll provide technical support and resolve vehicle-related inquiries, ensuring customer satisfaction. Your role involves case management, troubleshooting tech issues, and maintaining effective communication with customers and dealerships.
Top Skills:
Crm ToolsGoogle Workspace
Customer Service is the frontline of the brand, responsible for the human experience and ensuring every interaction builds value and trust. While automated systems like AI chatbots handle routine tasks, human representatives focus on complex problem-solving and emotional support.
Core Roles & Responsibilities
- Omnichannel Support: Managing customer inquiries across phone, email, live chat, and social media platforms to provide a seamless "channel-less" experience.
- Issue Resolution: Identifying root causes of complaints and providing effective solutions to ensure total satisfaction and prevent churn.
- Product Expertise: Maintaining in-depth knowledge of products or services to provide accurate information and "how-to" guidance.
- Account Management: Processing orders, returns, and billing updates while managing sensitive data in CRM systems like Zendesk or Salesforce.
- Feedback Integration: Collecting customer insights and reporting trends to product and marketing teams to drive long-term business improvements.
- Proactive Outreach: Anticipating customer needs by initiating follow-ups or sharing helpful resources before an issue escalates.
Essential 2026 Skills
- Advanced Empathy: Navigating high-stress situations with emotional intelligence to de-escalate frustrated customers.
- Digital Fluency: Comfort with AI-assisted tools, unified workspaces, and navigating multiple communication platforms simultaneously.
- Critical Thinking: Analyzing complex "puzzles" that require judgment beyond what automated scripts can provide.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
