Customer Solution Advisor - M&E - US

The Customer Solutions Advisor, Enterprise is a customer-focused, outcome-driven technical specialist who helps organizations transform the way they communicate, collaborate, and engage through immersive visual experiences. This role partners with corporate, education, healthcare, and public-sector customers to design solutions that deliver measurable business impact, improving communication, efficiency, and audience engagement. 

Rather than focusing on individual products, this position connects customer goals to outcomes powered by Vizrt’s integrated ecosystem, including real-time graphics, automation, cloud production, and virtual studios. The ideal candidate understands enterprise communication workflows, can design scalable solutions, and effectively demonstrates how technology drives real-world results. This role can be based anywhere in the United States and requires occasional travel. 

Customer Engagement & Advisory 

• Lead discovery sessions to understand the customer’s vision, challenges, and success criteria. 
• Focus on desired outcomes, such as improved communication impact, reduced production complexity, or enhanced audience engagement, and design solutions that achieve those outcomes. 
• Translate strategic goals into measurable value propositions supported by Vizrt technologies. 
• Advise customers across verticals such as corporate communications, higher education, healthcare, and public sector. 
• Build lasting relationships with communications leaders, IT managers, and production teams by providing consultative insight, not just technical guidance. 

Solution Design & Workflow Support 

• Design end-to-end enterprise communication workflows that deliver outcomes such as increased employee alignment, brand consistency, and improved message retention. 
• Integrate Vizrt technologies, graphics, automation, cloud, and video platforms into unified, outcome-based solutions. 
• Create workflow diagrams, integration plans, and architecture outlines that show how each solution addresses business challenges. 
• Ensure solutions are efficient, secure, scalable, and aligned with each organization’s goals. 
• Collaborate with Product Management, R&D, and Professional Services to validate and implement customer solutions effectively. 

Demonstrations & Presentations 

• Deliver engaging demonstrations that show how Vizrt solutions drive results such as higher audience engagement, faster content creation, or streamlined hybrid event production. 
• Tailor demos to customer objectives across executive communications, training, education, public information, or virtual events. 
• Conduct live or virtual workshops with creative, communications, and IT stakeholders to demonstrate real business impact. 

Sales Partnership 

• Support Sales by articulating the why behind each solution, linking capabilities to tangible customer outcomes. 
• Assist with proposals, scopes, and opportunity plans that frame value in business terms. 
• Help identify expansion opportunities where customers can extend value across new departments or channels. 

Cross-Functional Collaboration 

• Work with Professional Services to plan outcome-based POCs and solution rollouts. 
• Share insights from the field with Product Management to ensure future capabilities align with customer needs. 
• Collaborate with Marketing and Customer Success to capture customer stories and outcomes. 

Required Experience 

• Experience designing or supporting enterprise communication, learning, or event workflows. 
• Ability to link technology capabilities to measurable business results and user outcomes. 
• Hands-on experience with Vizrt solutions or similar platforms for production, graphics, or automation. 
• Strong understanding of enterprise communication and collaboration ecosystems (corporate studios, internal streaming, hybrid classrooms, and digital events). 
• Exceptional communication and storytelling skills and able to explain complex workflows in clear business terms. 
• Fluent in English; additional languages are a plus. 

Preferred Qualifications 

• 2+ years in Pre-Sales, Solutions Engineering, Broadcast, AV Integration, or Unified Communications. 
• Experience in corporate, higher education, healthcare, or public-sector communication environments. 
• Familiarity with cloud and IP-based production workflows (AWS, Azure, NDI, SRT, automation). 
• Understanding of enterprise security, compliance, and IT integration requirements. 

Competencies 

• Deep customer empathy and the ability to uncover and shape outcomes. 
• Strategic thinking and able to connect customer goals with technical solutions. 
• Excellent communication and visual storytelling skills. 
• Strong organization, prioritization, and follow-through. 
• Collaborative and proactive approach across departments and time zones. 
• Comfortable leading technical discussions and solution design sessions. 

Travel Requirements 

• Ability to travel within the United States as needed for meetings, demonstrations, and events. 
• Occasional international travel may be required. 

Reporting 

Reports to: Director or Vice President, Customer Solutions Advisory 

Location Requirement 

• Based anywhere in the United States 
• Must have the ability and willingness to travel as required 

Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important

4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse

It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
• Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

• Recruiter Screening 
• Team Interview 
• Case Interview
• Final Interview