The Customer Solutions Manager will engage customers, lead solution adoption, coordinate with internal teams, and ensure customer success in telecom solutions.
The Opportunity:
We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF & Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies.
This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint.
We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.
Key Responsibilities:
- Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
- Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
- Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
- Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
- Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
- Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
- Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
- Build strong, lasting relationships with customer technical and business stakeholders across geographies
Job Qualifications:
- 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
- Curiosity and comfort working with large-scale data and analytics to inform customer decisions
- Ability to manage multiple priorities while maintaining attention to detail and customer value
- Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions
- Strong communication skills across technical, commercial, and executive audiences
- A passion for customer success and solving real-world connectivity challenges
- Strong problem-solving skills and ability to adapt to changing priorities
- Ability to manage multiple accounts simultaneously and work under pressure
- Experience working in cross-functional and multicultural environments.
- Willingness to travel regularly for client meetings and corporate functions
- Familiarity with Ookla's product offerings or similar technology-based products is advantageous
- Familiarity with Data Analytics tools and solutions is a plus
About Ookla
Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.
Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.
Our Benefits
Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.
We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.
Compensation Range
Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $100,000 to $150,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
Ookla is an Equal Opportunity Employer. At Ookla, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know.
Ziff Davis New York, New York, USA Office
114 5th Ave, Floors 14 & 15, New York, NY, United States, 10011
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