Customer Solutions Advisor - Media & Entertainment - NYC

The Customer Solutions Advisor, Media & Entertainment is a customer facing technical and workflow specialist who helps broadcasters, studios, and media organizations achieve measurable outcomes through Vizrt’s solutions. This role focuses on designing and demonstrating solutions that drive engagement, streamline operations, and deliver creative and business value across broadcast, digital, and cloud first environments. 

Rather than focusing on individual technologies, this position connects customer goals to outcomes powered by Vizrt’s end to end ecosystem enhancing storytelling, improving viewer experience, increasing operational efficiency, and enabling innovative production models. The ideal candidate combines strong technical expertise with an understanding of the business of media, helping customers modernize and succeed in a rapidly changing landscape. 

Customer Engagement & Advisory 

• Lead outcome-based discovery sessions with broadcasters, studios, and digital media teams to understand creative, operational, and commercial goals. 

• Focus on customer outcomes such as audience growth, workflow efficiency, or production flexibility and design tailored solutions that deliver measurable results. 

• Translate customer objectives into value driven solution recommendations supported by clear workflows and metrics for success. 

• Act as a trusted advisor to producers, technical directors, creative teams, and executives bridging technical design and business impact. 

• Build lasting relationships with key stakeholders to ensure long-term alignment with Vizrt’s innovation roadmap. 

Solution Design & Architecture 

• Design end-to-end technical solutions.  

• Develop detailed workflows, solution diagrams, integration plans, and validation documents that reflect customer goals and broadcast best practices. 

• Ensure every solution aligns with industry trends, cloud migration strategies, and the evolving needs of modern media operations. 

• Collaborate closely with Product Management, R&D, Cloud, and Professional Services to deliver cohesive, outcome focused solutions. 

Demonstrations & Technical Storytelling 

• Deliver hands on demonstrations that emphasize business outcomes showing how Vizrt technology simplifies production, reduces costs, or improves viewer engagement. 

• Create storytelling experiences that clearly link creative and technical workflows to strategic goals. 

• Tailor demonstrations for diverse audiences, from engineers and artists to management and executives. 

Sales Partnership 

• Partner with Sales to define opportunity strategy and ensure all engagements highlight customer outcomes and value realization. 

• Contribute to proposals, scopes, and solution outlines that clearly connect technology investments to measurable results. 

• Identify opportunities to expand adoption through use cases tied to ROI, audience reach, or production scalability. 

Cross-Functional Collaboration 

• Work with Professional Services to plan and validate outcome-based proof of concepts (POCs). 

• Support Customer Success teams to ensure solutions deliver sustained value after deployment. 

• Provide feedback from the field to Product Management and Engineering to influence product direction and feature prioritization. 

• Represent Vizrt at key regional industry events, conferences, and workshops to share best practices and customer success stories. 

Required Experience 

• Hands on experience with Vizrt solutions and workflows (Viz Engine, Viz Artist, Viz Trio, Viz Pilot Edge, Viz Flowics, Viz Mosart, or similar). 

• Deep understanding of broadcast production, real time graphics, live operations, and newsroom or automation workflows. 

• Proven ability to design, present, and deliver solutions that align with customer goals and KPIs. 

• Excellent communication skills with the ability to articulate value to both technical and non-technical stakeholders. 

• Ability to work on site with Americas media organizations as needed. 

Preferred Qualifications 

• 5+ years in Pre Sales, Solutions Engineering, or Broadcast Engineering within Media & Entertainment. 

• Knowledge of NDI, SMPTE ST 2110, MOS newsroom integration, cloud workflows (AWS or Azure), and automation systems. 

• Experience with XR technology, real time graphics, virtual studio workflows, or AR VR environments. 

• Strong understanding of audience engagement strategies, monetization models, and digital transformation in broadcasting. 

• Experience working in fast-paced, live production environments. 

Competencies 

• Strong applied technical knowledge of Vizrt solutions and broadcast media workflows. 

• Deep understanding of the relationship between storytelling, technology, and audience outcomes. 

• Excellent communication, presentation, and consultative skills. 

• Ability to lead customer engagements confidently and translate technical capabilities into business value. 

• Creative problem solving and an outcome-oriented mindset. 

• Collaborative and proactive approach across Sales, Product, Engineering, Professional Services, and Customer Success teams. 

• Ability to work independently and manage multiple priorities effectively. 
• Reporting 

Reports to: Vice President of Customer Solutions Advisory, M&E 

Location Requirement 

• Based in New York City 
• Ability to work out of the New York City office at least 2-3 days per week 
• Travel to customer sites, events, and studios as required 

Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important

4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse

It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance
• Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

• Recruiter Screening 
• Team Interview 
• Case Interview
• Final Interview