Customer Success Associate (Contract)

Ambrook’s mission is to help family-run American businesses become more profitable and resilient.

Operators across American agriculture and industry face increasing pressure from record-breaking droughts, rising input costs, and unpredictable markets. The best long-term investments, like efficient irrigation and grazing rotations, support both the land and the bottom line. But even when the payoff is clear, these changes need upfront capital and financial clarity that's hard to come by.

Business owners work with fragmented records and outdated tools. They can't easily see what's working or prove viability to a lender, partner, or the next generation.

Ambrook is rebuilding the financial infrastructure that independent operators rely on.

We replace paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending. Tools built for people who spend more time in the field than in the office. Our platform gives producers the financial clarity they need to make confident investments in their land, their operation, and their future.

Our customers are the backbone of the real economy. They are stewards of land, labor, and legacy. We're giving them the ability to invest in stronger, more durable businesses. When they do, they build generational resilience across America.

We started with farmers and ranchers across the country. Now we're expanding quickly to other American industries.

We're a Series A startup backed by top investors like Thrive Capital, Dylan Field, Homebrew, Designer Fund, and BoxGroup. We're looking for early team members who want to untangle the knotted intersection between American industry, climate, and the economy.

The opportunity

At Ambrook, every customer interaction is a chance to build trust and deliver real value to the operators who depend on us. We're looking for a Customer Success Specialist who can be the face of Ambrook for our customers — someone who brings genuine warmth, financial fluency, and a knack for making complex things feel simple.

You'll be the person customers turn to when they have questions, hit a snag, or need help getting the most out of Ambrook. Whether you're walking a rancher through setting up their chart of accounts or helping a first-time user understand their Profit & Loss statement, you'll play a direct role in helping family-run businesses get the financial clarity they need to thrive.

This is a contract role (20–40 hours/week) with flexibility. In this role, you will work some evenings and weekends to support our customers where they are.

We're looking for someone who we can count on to…

Represent Ambrook for customers navigating our product — in writing, on calls, and in every interaction that shapes how they feel about us.

Master the product inside and out, developing deep familiarity with Ambrook's features so you can confidently guide customers through setup, troubleshooting, and best practices.

Learn the ins and outs of agricultural bookkeeping, the larger farm finance ecosystem, and the specific needs of the operators who rely on us.

Improve the customer experience by sharing patterns, feature requests, and product feedback with our product, design, and engineering teams.

Within 1 month you'll...

• Familiarize yourself deeply with Ambrook's product, features, and customer base including our core audience segments and their unique financial needs.

• Handle the support chat independently, providing prompt, accurate, and friendly responses to customer questions.

• Lead your first live onboarding calls, helping new customers successfully set up their accounts and transition from other systems onto Ambrook.

• Build strong working relationships with teammates across growth, product, and engineering.

Within 3 months you'll...

• Own a high volume of customer interactions across support chat and onboarding calls, consistently delivering a best-in-class experience.

• Serve as a trusted resource for customers navigating accounting concepts from reconciling transactions to understanding their balance sheet by providing clear, accessible guidance.

• Provide regular, structured feedback to our product and engineering teams on recurring customer questions, friction points, and feature requests.

• Help shape how we onboard and support customers as we scale, contributing to process improvements and documentation.

About You

• Strong bookkeeping or accounting background. You've done the books in a software tool and can comfortably explain concepts like the Balance Sheet, Profit & Loss, and cash flow to someone hearing them for the first time.

• A clear, professional communicator at ease in written support chat and on live video or phone calls, with a tone that builds trust and feels approachable to business owners.

• A people person — you get genuine energy from working with customers, problem-solving alongside them, and helping them succeed.

• Strong attention to detail. You're the kind of person who digs carefully into a question before jumping to an answer, and you catch the things others miss.

• Comfortable with ambiguity and a fast-moving environment — you can prioritize independently and adapt as things change.

• Available for a minimum of 20 hours/week on a contract basis, with flexibility to cover some evenings and/or weekend hours.

• Bonus: You're an existing Ambrook customer with firsthand experience using our product and strong financial acumen.

• Bonus: Background or personal experience in agriculture, construction, trucking, or another trade industry.

Our Values

• Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable.

• Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world.

• Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems.

• Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically.

• Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.