Manage customer relationships, serve as primary contact for inquiries, coordinate onboarding and training, monitor account health, resolve issues, and ensure customer satisfaction and retention while liaising with internal teams.
A Customer Success Coordinator supports customer success initiatives by managing customer relationships, coordinating onboarding activities, resolving customer issues, and ensuring a positive customer experience. The role focuses on customer retention, satisfaction, and engagement while serving as a liaison between customers and internal teams.
Key Responsibilities
Customer Relationship Management
- Build and maintain positive relationships with customers.
- Serve as a primary point of contact for customer inquiries and support requests.
- Communicate regularly with customers to ensure satisfaction and engagement.
- Monitor customer accounts and identify opportunities to improve customer experience.
- Maintain accurate customer records and account information.
Customer Onboarding
- Coordinate onboarding and implementation processes for new customers.
- Guide customers through product or service setup and adoption.
- Schedule onboarding meetings, training sessions, and follow-up calls.
- Ensure customers understand product features, services, and company resources.
- Monitor onboarding progress and address any challenges
Similar Jobs
.png){kind=logo}
AdTech • Digital Media • Information Technology • Marketing Tech • News + Entertainment • Social Media • Software
The Client Success Coordinator will manage client accounts, facilitate onboarding, analyze performance, and ensure clients achieve their business goals through effective communication and proactive problem-solving.
Top Skills:
ExcelGoogle SheetsSalesforce
AdTech • Fintech • Marketing Tech
The Customer Success Coordinator manages client communication for building websites, utilizes AI tools to enhance project efficiency, and collaborates with various teams to ensure successful project execution.
Top Skills:
ClaudeFigmaFmg AssistantGeminiGoogle WorkspaceHubspotSlack
AdTech • Digital Media • Analytics
The Client Success Coordinator supports account teams by managing administrative tasks, tracking deliverables, and assisting with reporting and data accuracy, while learning about Comscore's tools and processes.
Top Skills:
Presentation ToolsProject Management SystemsSpreadsheets
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
