The Customer Success Enablement Specialist will develop training programs, create resources, and support the CS team to enhance customer engagement and success outcomes.
Loop AI is seeking a highly motivated Customer Success Enablement Manager to help build the foundation of our Customer Success organization. This person will be crucial in ensuring our CS team operates with clarity, consistency, and excellence by building enablement resources, training programs, and execution rigor that allow the team to scale and deliver exceptional customer outcomes.
You’ll help build the enablement foundation for Customer Success at Loop. Reporting to the Director of Customer Success, you will be part of building Loop AI’s foundational CS team. You will own Customer Success enablement and play a key role in shaping how the CS team is trained, supported, and continuously improving as we grow. You will help ensure our CS team is deeply fluent in the product, clear on customer fit and value, and consistently equipped with the guidance, context, and resources needed to execute confidently and at scale.
What you’ll do
- Join a high-performing, fast-growing Customer Success team in builder mode.
- Own Customer Success enablement, including onboarding new CS team members and creating, maintaining, and improving playbooks, templates, training materials, and internal documentation.
- Partner with CS leadership to identify enablement gaps and proactively build resources that improve customer conversations, execution quality, and team confidence.
- Translate product updates, customer learnings, and CS best practices into clear, actionable enablement materials.
- Ensure enablement resources stay current, easy to find, and actually used by the team.
- Support readiness across the customer lifecycle, including onboarding, adoption, renewals, expansion, and risk conversations.
- Partner with Product, Sales, RevOps, and Implementation to ensure messaging, expectations, and customer context are aligned.
- Act as a force multiplier for the CS team by reducing friction, improving clarity, and enabling proactive, high-quality customer engagement.
What we’re looking for
- Experience in Customer Success, Enablement, Sales Enablement, Implementation, or a related customer-facing role at a SaaS or fast-growing technology company.
- Demonstrated ability to take ownership, identify gaps, and move work forward without waiting for detailed direction, with comfort taking initiative and accountability in environments where structure is still being built.
- Strong enablement instincts, with the ability to turn complex ideas into simple, practical guidance that teams actually use.
- Highly detail-oriented with a strong sense of ownership and follow-through.
- Builder mentality that thrives in early-stage environments with evolving structure and ambiguity.
- Comfort partnering cross-functionally and influencing without formal authority.
- Clear communicator with a bias for action and a high bar for quality and execution.
- Background in the restaurant or hospitality industry (or deep appreciation for it) is a plus, bringing a hospitality mindset grounded in customer obsession, attention to detail, and a no-drop approach in fast-paced, high-expectation environments.
Top Skills
SaaS
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