Own enterprise customer accounts end-to-end: onboard and integrate customers, drive product adoption and retention, troubleshoot integrations (APIs, Python), collaborate with engineering/product, and create technical enablement assets.
Description
We're looking for a Customer Success Engineer to own enterprise customer accounts end-to-end, driving adoption, demonstrating product value, and delivering tangible security outcomes. This role blends account management with technical delivery: ensuring smooth deployments, operational readiness, and long-term success. Ideal candidates have a strong technical foundation, experience with identity solutions, infrastructure, and API-driven environments, and thrive in early-stage companies. You'll partner with customers, engineers, and product teams to turn business requirements into successful implementations.
What you’ll do:
- Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
- Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
- Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
- Manage renewals and reduce churn through proactive engagement.
- Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
- Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
- Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
- Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.
What you’ll bring:
- Proven experience in a technical, customer-facing role, ideally at an early-stage startup in IAM or cybersecurity.
- Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
- Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
- Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
- Strong ability to define and implement success metrics to measure customer engagement and retention.
- Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
- A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.
Linx Security New York, New York, USA Office
500 7th Ave, , NY , New York, New York, United States, 10018
Similar Jobs
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Own adoption, retention, and expansion across a pooled portfolio of scaled customers through digital-first programs. Provide technical API integration guidance, troubleshoot issues, run demos, and create reusable enablement assets. Design automated customer journeys, webinars, self-service resources, and workflows that accelerate activation. Monitor usage and health data, identify expansion opportunities, report KPIs, and build scalable systems that reduce recurring manual work.
Top Skills:
Agent FrameworksAIAPIsChurnzeroCloud InfrastructureGainsightMachine LearningProduct Analytics ToolsPythonTypescriptVitallyVoice AiWorkflow Tools
Security
Configure and support ServiceNow CSM and Now Assist capabilities, including case management, portals, workflows, integrations, AI-powered features, governance, security, monitoring, troubleshooting, upgrades, and operational documentation. The role supports regulated government environments and coordinates with security personnel to ensure responsible AI practices, access controls, data protection, compliance, and mission support requirements.
Top Skills:
Generative AiRest ApisServicenow CsmServicenow Integration HubServicenow Now AssistVirtual Agent
Security • Cybersecurity
Own technical adoption and customer relationships across complex enterprise accounts. Partner with Customer Success Managers to onboard customers, drive platform value, provide training, resolve technical issues, and support renewals and expansion. Guide customers in adopting AI-driven penetration testing, interpreting validated exposures and attack chains, and integrating findings into security and compliance programs. Represent customer feedback internally, mentor colleagues, and influence Product and Engineering roadmaps.
Top Skills:
Ai-Driven Penetration TestingAttack Surface ManagementCloud InfrastructureDnsDoraFirewallsIpsPci DssSaaSSIEMVulnerability ManagementWaf
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
