The Customer Success Manager II ensures client retention and satisfaction by managing accounts and fostering relationships. Responsibilities include advocating for client needs, tracking metrics, and enhancing client upsell opportunities.
Your ImpactThe Customer Success Manager II is responsible for ensuring maximum client retention, satisfaction, and growth. They manage strategic accounts and develop trusted advisor relationships.What You'll Do
- Account Management: Serves as lead point of contact and builds executive-level relationships with assigned strategic accounts.
- Client Success: Ensures successful adoption of solutions, achievement of ROI, and overall client satisfaction. Identifies expansion opportunities.
- Customer Advocacy: Advocates client needs and interests within the organization. Provides feedback to inform product and service enhancements.
- Reporting & Analytics: Tracks account metrics. Provides analysis on renewal risks, upsell opportunities, and customer health.
- Event Management: Plans and executes educational, networking, and motivational events for clients.
- 3+ years in a post-sales customer success, account management or services role
- Experience managing and expanding SaaS client relationships
- Track record of securing client renewals and upsells
- Ability to confidently engage with stakeholders at all levels and demonstrate thought leadership in client interactions.
- Excellent interpersonal, communication, presentation skills
- Proactive, customer-centric mindset with problem solving abilities
- Analytical skills to synthesize data and provide strategic recommendations
- Strong working knowledge of renewals, upsells, and account expansion
Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.
Perks of DISCO- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Competitive salary plus RSUs
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
NYC Pay Range
$65,000—$80,000 USD
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Top Skills
SaaS
DISCO New York, New York, USA Office
Our second U.S. location opened in May 2022, right at Grand Central in Manhattan!
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