BetterCloud is the first SaaS Application Management and Security Platform, enabling IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications. BetterCloud is headquartered in New York City with an engineering office in Atlanta, GA. For more information, please visit www.bettercloud.com.

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.

Who are you:

• Deeply committed to customer satisfaction and happiness.
• Analytical both quantitatively and qualitatively.
• Expert at juggling competing demands and managing limited time.
• Team-oriented, but eager to act aggressively to get things done for customers.
• Passionate about building a great company and a great product.

Key Responsibilities:

• Build deep, long-lasting relationships with our customers that help deliver BetterCloud’s world class customer experience.
• Consult regularly with clients to fully understand their needs and actively solve their pain points.
• Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities.
• Monitor customer health to be ahead of problems and continually drive product adoption.
• Negotiate and renew current customer subscriptions.
• Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience.

Preferred Background

• 3+ years of sales, account management, customer success or support experience
• Experience with renewals is a major plus
• Experience in SaaS is a major plus