Manage small-business customer relationships, driving retention, satisfaction, renewals, and account expansion. Advise clients on maximizing ROI from HSI’s EHS and compliance solutions, engage senior stakeholders, identify growth opportunities, communicate customer insights to internal teams, and serve as a trusted technical advisor. The role includes revenue responsibility, quarterly targets, and maintaining a 95%+ net retention rate.
Drive Growth Through Outstanding Client Partnerships at HSI
Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.
Your Impact
As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.
What You'll Do
- Partner with clients to develop and execute strategies that maximize their ROI
- Build lasting relationships with key stakeholders across client organizations
- Champion customer needs across HSI teams to drive continuous improvement
- Maintain an impressive 95%+ net retention rate through proactive engagement
- Drive account growth by identifying and securing expansion opportunities
- Share customer insights that shape our product roadmap
- Master our suite of solutions to become a trusted technical advisor
What Success Looks Like
- Your clients consistently renew and expand their partnerships with HSI
- You're meeting or exceeding quarterly revenue targets
- Organizations see measurable improvements in their safety programs
- Your feedback drives meaningful product enhancements
- Clients view you as an extension of their team
What Makes You Stand Out
- You're naturally curious and love learning new technologies
- You thrive in fast-paced environments and own your outcomes
- You balance strategic thinking with tactical execution
- You're organized, detail-oriented, and always prepared
- You build trust through reliability and expertise
Requirements
- Track record of success in customer-facing roles with revenue responsibility
- Experience engaging with senior executives and stakeholders
- Strong technical aptitude and ability to master complex solutions
- Outstanding communication and presentation abilities
- Experience with Salesforce and customer success platforms is a plus
- Bachelor's degree or experience in customer success, sales, or account management
- Knowledge of EHS and compliance is beneficial but not required
Benefits
- Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission)
- Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.
- Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.
- Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs.
- Remote Work Flexibility: Enjoy the convenience of working from home.
- Generous Time-Off Policy: Recharge with our flexible vacation options.
- Retirement Savings: Plan for your future with our company match for retirement contributions
Similar Jobs
Big Data • Cloud • Software • Database
Own the vision, strategy, and roadmap for MongoDB’s Partner Platform, including its Partner API, self-service onboarding, enterprise controls, billing, discovery, and partner-managed experiences. Translate partner and customer needs into scalable product capabilities, establish operating models and metrics, and collaborate across engineering, security, IAM, billing, design, marketing, and partnerships. Lead platform adoption for human and AI-agent developers while representing MongoDB externally and driving ecosystem growth.
Top Skills:
Ai Agent FrameworksApi GovernanceAPIsAuthentication And AuthorizationDistributed SystemsIamMcpMongoDBMongodb AtlasMulti-Tenant PlatformsOauth
Artificial Intelligence • Healthtech • Insurance • Machine Learning • Payments
Reviews high-dollar inpatient facility bills, medical records, and automated audit results for coding, billing, documentation, and payment accuracy. Audits UB-04s, revenue codes, and itemized charges against clinical records and national or payer-specific guidelines. Documents claim inconsistencies, confirms services were rendered, researches coding accuracy, and helps train automated claims-auditing systems. Requires inpatient coding or auditing experience, a coding certification, and at least three years of bill review experience.
Top Skills:
ApcsCptDrgsHcpcsHipaaIcd-10Icd-9Itemized BillsPhiPos CodesUb-04
Artificial Intelligence • Healthtech • Insurance • Machine Learning • Payments
Alaffia’s Talent Pool invites candidates interested in future opportunities at its NYC-based healthcare AI startup. Applicants can submit their information and a cover letter describing their motivation and preferred business areas or roles. The talent team will retain profiles and proactively contact candidates when suitable positions become available. The company develops AI-powered copilots and agents to reduce healthcare administrative burden, billing waste, and costs.
Top Skills:
Artificial Intelligence (Ai)
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
