Manages a portfolio of SMB accounts as a trusted advisor. Leads renewals, identifies expansion opportunities, conducts QBRs, synthesizes customer feedback for Product, and measures business impact.
Description: Manages a portfolio of Small to Medium Business (SMB) accounts, acting as a trusted advisor.
Responsibilities:
Synthesize customer feedback and feature requests for the Product team.
Lead renewal initiatives and identify growth opportunities for revenue expansion.
Conduct Quarterly Business Reviews (QBRs) with customers.
Measure and report the business impact Turquoise has on client accounts.
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