Manage a book of B2B hauler accounts to drive renewals and expansions. Run QBRs, track adoption, forecast renewals, build relationships, source references, and partner with Marketing while using AI-driven briefs and CRM hygiene to reduce admin.
TrashLab is the AI-native operating system for waste and recycling haulers across the US and Canada. We replace legacy point solutions with modern technology and AI agents that do real work in the truck, at the scale house, and on the phones. Our platform runs the full operational stack: CRM, billing, dispatch, routing, scale and recycling workflows, driver app and customer portal. Haulers use TrashLab to grow revenue and better serve their customers.
Since launching in 2023, TrashLab has scaled rapidly: live in 40+ states across hundreds of haulers and revolutionizing a $100B+ category with cutting edge technology. And our ambition goes beyond software — over time, we aim to become the financial and operational network that powers the industry. We recently completed our Series A from top-tier investors, and we're hiring a smart, ambitious team that will define what modern hauler technology will look like for the next decade. We move fast and care deeply about the operators we serve. Learn more at trashlab.com.
About the Role
We're hiring a Customer Account Manager to own a portfolio of haulers post-onboarding — renew them, expand them, and make them famous as references.
The role spans Customer Experience and Sales & Marketing: renewals on one side, expansion on the other.
You will:
- Own a book of named hauler accounts: run quarterly business reviews, track product adoption, identify expansion opportunities, and forecast renewals accurately.
- Drive expansion — upsell additional product modules, add-ons (extra users, additional routes, AI dispatcher tiers), and multi-site rollouts.
- Own renewals — both the forecast and the close. Catch risk early and bring in leadership when a deal needs air cover — what good looks like: 95%+ GRR and 115%+ NRR across your book.
- Build customer relationships that compound: deep knowledge of each hauler's operation, named champions on their team, and a reputation for getting things done.
- Source customer references, case studies, and testimonials — partner with Marketing to turn happy customers into pipeline.
- Use AI account briefs, automated health scoring, and CRM hygiene tools to spend more time with customers and less on admin.
You are a great fit if:
- You have 3+ years in B2B SaaS Account Management or CSM roles with renewal and expansion responsibility.
- You can hold a number — quota, net retention, gross retention — and forecast accurately and reliably.
- You can nurture a relationship over time without being transactional — both modes, switched at the right moment.
- You're AI-forward — you put AI briefs, health scoring, and automation to work so admin doesn't eat your customer time, or you're eager to learn.
- You're comfortable selling to mid-market operators — owner-operators, ops VPs, and CFOs at small-to-mid-market hauler companies.
- You're a highly organized async communicator — you live in the CRM, not despite it.
Compensation
The base pay range for this role is competitive and includes equity. Benefits include unlimited PTO, health, vision, and dental insurance, and 401k.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Software • Biotech
Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.
Top Skills:
Artificial IntelligenceCloud-Native PlatformsSophia Ddm Platform
Information Technology • Internet of Things • Mobile • On-Demand • Software
Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success plans, QBRs, executive engagements, retention risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Supports renewal and expansion opportunities, improves Customer Success playbooks and processes, and mentors team members in a B2B technology and managed-services environment.
Top Skills:
AWSCloud ComputingGCPAzureSaaSVMware
Information Technology • Internet of Things • Mobile • On-Demand • Software
Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads onboarding and QBRs, identifies risks, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering. Leads executive customer discussions, resolves cross-functional issues, strengthens advocacy, and contributes to Customer Success playbooks, processes, and engagement models. Mentors team members and helps scale Customer Success programs.
Top Skills:
AWSGCPHybrid CloudAzureSaaSVMware
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
