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Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Product Manager will oversee the strategy and P&L for Dynamic Yield in Latin America, focusing on personalization technology. Key responsibilities include defining go-to-market strategies and enhancing business outcomes for clients.
Top Skills:
A/B TestingBehavioral TargetingCdpsPersonalization TechnologiesRecommendation Engines
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Oversee service desk operations and ensure timely resolution of inquiries, enhance employee experience through AI-driven improvements, and coach junior team members.
Top Skills:
Ms Office SuiteOracle Financials
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
The Director, Learning & Development will enhance global learning initiatives by overseeing logistics, stakeholder coordination, and optimization of operations for learner experiences.
Top Skills:
Communications PlatformsDashboardsLmsScheduling Tools
The Customer Success Manager is accountable for customer onboarding, adoption, retention and expansion. Working cross functionally, CSMs create a value flywheel for customers; expanding features, processes and users. As a leader on the CSM team, the right candidate will also contribute to the continuous improvement of the CSM function by establishing playbooks, creating reusable content, coaching colleagues and working with peers in product development.
PLEASE MAKE SURE TO SUBMIT YOUR APPLICATION/RESUME IN ENGLISH.
Responsibilities
- Reduce Time To Value: Unblock customer issues and help customers move to production quickly.
- Expand Utilization & Feature Adoption: Identify additional opportunities for customers to gain value from ProcessMaker, including incorporation of new features and functionality.
- Increase internal Expertise: Share best practices and lessons learned from client interactions. Coach other customer facing staff.
- Amplify Voice Of The Customer: Communicate customer needs and feedback, backed by data, to colleagues in product and business development roles.
Qualifications
- Bachelors Degree
- 10+ years total work experience in change management, technology implementation, process design and/or project management roles
- 5+ years working with Fortune 1000 customers in a customer success, professional services or consulting role
- Prior experience working with B2B SaaS solutions in a customer facing role
- Successful track record of owning a financial target and book of business
- Comfortable working cross functionally and coordinating solutions with individuals outside of your reporting team
- Experience building strategic relationships within a customer environment and uncovering opportunities for expansion
- Highly proficient computer skills including CRM, ticketing systems, Microsoft and Google product suites
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
