Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!
We’re looking for a Customer Success Manager to work closely with our top Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions.
This role will report to the Team Manager, Client Services.
Why is this role so crucial at Similarweb?
The Customer Success Manager is a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.
So, what will you be doing all day?
- Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success
- Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
- Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
- Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
- Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
- Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
- Develop strong subject matter expertise across all Similarweb solutions
This is the perfect job for someone who:
- Solid understanding and experience in digital marketing
- Client-facing experience in a customer success role, with planning and execution capabilities
- Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
- Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
- Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
- Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
- Self-motivated, proactive, ownership mindset and results-oriented.
- 2-3 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning).
*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers*
Why choose Similarweb?
We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At Similarweb, you’ll be surrounded by curious, witty and passionate people that are hungry to drive real impact. We are proud to have over 800 creative and talented professionals, and we strongly believe in winning together as a way of driving a successful business!
Our Values:
- Data Driven: We believe data driven decisions are the key to success and we are evangelists for the power of digital insights
- Passionate: We care deeply about what we do, are accountable for our actions and are committed to helping each other
- Excellence: We believe in excellence as a mindset. It’s in our nature; and we work hard to make a difference
- Winning Together: We know what it takes to build a great company and a great product and it begins with valuing each and every member of our team and working together to reach new heights.
Similarweb is a global company that strives to create a workplace reflective of the communities we serve, where individuals are empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
About Similarweb:
Similarweb is the most trusted platform for understanding online behavior. Millions of people rely on Similarweb insights daily as the ground truth for their knowledge of the digital world. We empower anyone — from the curious individual to the enterprise business leader — to make smarter decisions by understanding why things happen across the digital ecosystem. Learn more at WWW.SIMILARWEB.COM.
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
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SimilarWeb New York, New York, USA Office
50 W 17th St, New York, NY, United States, 10011
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